Job Description
Hybrid
For this position, it is required to be on site 3 days per week.
What you will do (responsibilities)
- Analyze the performance of the post‑sales business (services, parts, warranties, and maintenance contracts).
- Develop, update, and manage management reports, KPIs, and dashboards (sales, margins, productivity, backlog, repair times, among others).
- Monitor customer satisfaction indicators, service levels, and claims, proposing improvement initiatives.
- Control budget execution, commercial targets, and operational goals for the post‑sales area.
- Coordinate with commercial, operations, finance, and dealer teams to ensure the accuracy and consistency of information.
- Identify improvement opportunities in post‑sales processes, operational efficiency, and customer experience.
- Prepare executive presentations for management committees and leadership meetings.
Your skills and abilities (required qualifications)
- Bachelor’s degree in Business Engineering, Industrial Engineering, Mechanical Engineering, Business Administration, or related fields.
- At least 1 years of experience in business analysis, performance management, or post‑sales roles—ideally in the automotive, trucking, or heavy machinery industry.
- Intermediate Excel skills (models, pivot tables, data analysis).
- Strong analytical capability, attention to detail, and results orientation.
- Ability to work cross‑functionally and communicate effectively with diverse stakeholders.
- Proactive mindset, continuous improvement orientation, and ability to handle multiple priorities.
What can give you a competitive edge (preferred qualifications)
- Experience using BI tools such as Power BI, Tableau, or similar.
- Knowledge of post‑sales operations: workshop processes, parts management, and warranty procedures.
- Experience working with ERP systems (SAP or others).
- Strong business acumen with a focus on profitability and operational efficiency.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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