Advisor, Student Success

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.   
• Professional development opportunities through the Lindenwood Learning Academy.

Job Title: Advisor, Student Success

Division: Academic Affairs

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Assistant Dean, College of Education and Human Services

Positions Supervised: N/A

The advisor, student success supports undergraduate, transfer, and graduate students through proactive academic planning, mentorship, and ongoing communication. This role guides students from enrollment through program completion while collaborating closely with faculty, staff, and campus partners to ensure a high-quality advising experience. The advisor also contributes to college events, student engagement initiatives, and front-facing office operations.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Advises undergraduate, transfer, and graduate students
• Acts as a coach and mentor for students throughout their program
• Provides student support through academic planning, communication, and outreach, including offering resources and tools for success
• Provides timely and regular feedback to students, answers program-related questions, maintains consistent communication, and works with each student on their program plan of study and career goals
• Coaches and supports students from enrollment through completion, advising them on educational plans and assisting with the registration process
• Consults with students each term to plan future enrollment and review or revise long-range academic program schedules
• Assists students in completing academic and Satisfactory Academic Progress (SAP) appeals, as needed
• Meets on campus with prospective students as requested by Admissions or Athletics

Service Excellence

• Shares front-facing office duties, including meeting with students, answering questions, and responding to inquiries
• Serves as the advisor for the COEHS Student Advisory Council
• Assists in organizing and participating in college special events such as orientation, training sessions, and information sessions
• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values

Communication, Teamwork and Collaboration

• Responds to the needs of students and colleagues in a timely and courteous manner
• Engages collaboratively with colleagues and students
• Serves as a liaison between Lindenwood University (LU) Professional Advising and the COEHS faculty and staff

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Minimum of two years’ relevant job experience in advising is preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Strong written and verbal communication skills
• Ability to analyze data and processes
• Excellent interpersonal skills
• Experience in offering training in an educational setting
• Ability to organize and prioritize work
• Ability to multitask
• Ability to use good judgment and think critically

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.

• General office setting
• Non-Standard Flex
• Experience working in academic advising, student services, enrollment management, or a related student support role

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for extended time daily
• Ability to sit/stand for extended periods of time
• Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, keyboards, etc.
• Ability to use repetitive wrist, hand, and finger movements to type regularly
• Regular attendance is a necessary and essential function
• Ability to lift, carry, or move materials and equipment of specified weight (up to 25 lbs)

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.  Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.