Job Description
What is the opportunity?
RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Client Invoicing; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.
Working hours : 2pm-11pm
Region : Europe
What will you do?
Invoice Verification:
Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.
Perform reviews of data derived to calculate fees from various sources to ensure integrity.
Ensure invoice distribution performed accurately based on client’s standing instructions (post, email, fax, duplicate invoices).
Diarize client exceptions to ensure action in a timely manner.
Prepare exception and ad-hoc Client Reports, as well as MDC (manual data capture) files.
Verify exception and ad-hoc Client Reports, as well as MDC (manual data capture) files prepared by Analysts.
Sign off on completed Variance Reports each month.
Ensure all Data Support Exception reports (Direct Debit Verification & GC Shared, Duplicate Invoice/Email, Interest Difference, Invoices not Produced/Approved) are reviewed and completed.
Query Response & Communication:
Answer and respond to a variety of queries from business users across RBC within the established guidelines for queries commonly received via email or telephone.
Ensure application of all adjustments processed in a timely manner, ensuring minimal disruption to future invoice runs.
Client Reports & Ad-Hoc Reporting
Produce and/or verify regular or ad-hoc client reports.
Coordination & Training
Ensure on the job training and back up are in place.
What do you need to succeed?
Must-have
Experience in financial industries or Invoicing function of other industries
Finance or Accounting degree and qualification or related experience.
Industry background - In depth knowledge of Custody or Funds Business.
Good knowledge of Excel and Access.
Nice-to-have
Strong orientation to operational detail and accuracy.
Time management.
Customer service / Service partner orientation
Analytical thinking.
What’s in it for you?
Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process ImprovementsAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.