Full-time, Continuing position
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About the role
The Administrative Officer, Enrolment and Fees is expected to provide a high level of service and expertise across a range of student enrolment systems and tasks. Day-to-day, the Administrative Officer is responsible for resolving student and staff enquiries relating to enrolment and fees, completing a range of data validation tasks to ensure smooth functioning of RMIT’s student administrative processes, and providing expert advice on these matters to stakeholders across the university.
The incumbent will work closely with professional staff from a range of teams to contribute to the continuous improvement of the student enrolment experience at RMIT.
The position will participate in enrolment support activities across the Enrolment and Fees team as required. Occasional evening and weekend work and restrictions on annual leave may be necessary during peak periods.
To be successful in this position, you will have:
Demonstrated ability to contribute to the continuous improvement of systems and processes in a student administration-oriented environment
The ability to build and maintain effective working relationships including demonstrable negotiation, liaison, conflict resolution and communication skills.
The ability to schedule and execute a plan with competing priorities and varied stakeholders
Demonstrated ability to analyse and interpret a range of information and to address and communicate complex issues
Highly developed interpersonal skills, communication skills, including ability to tailor communication styles to diverse audiences
Demonstrated cultural sensitivity and cross-cultural communication skills
Demonstrated capacity to work in a collegiate manner with all staff through building and maintaining effective and productive relationships with a wide range of groups, both internal and external to the University
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.
We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
Our objectives are to:
Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
Deliver impactful, connected service, care and development opportunities at scale, and to
Engage, empower and value each other so that together we can make a difference.
We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.
We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.
The Group is led by the Executive Director Students.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
Please submit your documents with First_Last Name CV - JR47439 (Example: Sarah Smith CV JR47439)
For further information about this position, please see the Position Description hyperlinked below or contact Mykayla in Talent Acquisition at Mykayla.mccartin@rmit.edu.au
Please do not submit your application via email.
Position description - Administrative Officer, Enrolment and Fees
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#Li-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.