Administrative Officer

Administrative Officer

Department: Department of Veterans Affairs

Location(s): Salisbury, North Carolina

Salary Range: $76343 - $99252 Per Year

Job Summary: This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Salisbury VA Medical Center (VAMC) in Physical Medicine & Rehabilitation Service (PM&R). The position has the responsibility for directing and coordinating the administrative, operational and planning activities for Physical Medicine & Rehabilitation.

Major Duties:

• The incumbent serves as an Administrative Officer (AO) to the Service Chief with the responsibility of providing or obtaining a variety of management services essential to the direction and operation of the organization. The position is responsible for administrative management of Physical Medicine & Rehabilitation (PM&R) Service with final authority resting with the Chief of Physical Medicine and Rehabilitation. Assists in strategic planning, creating and maintaining statistical data for decision-making purposes, monitoring clinical programs, developing and updating policies pertaining to the administrative and operational activities for Physical Medicine & Rehab Service Develops methods and tools to evaluate program activities and effectiveness Performs analytical trending and evaluates work associated with PM&R Performs staff support work in short and long-range planning efforts Advises and assists the Chief, PM&R or designee in the planning, development, and operations of PM&R programs Provides technical expertise in the field of health care planning and comprehensive advice and assistance to the Chief, PM&R or designee regarding possible need for revision of regulations and policies governing planning activities Develops PM&R Memoranda and/or policies as required by VHA Directives and Handbooks and other accrediting bodies (Joint Commission, CARF) Responsible for the development and implementation of policies and procedures for the program Performs special studies on PM&R programs, workload, clinic utilization and productivity Makes recommendations to PM&R leadership regarding necessary human resources, equipment, and space, to effectively support the mission of PM&R Supports planning efforts in the implementation of new logistical arrangements aimed at improving services Responsible for assessing program or service inquiries and to arrive at timely and acceptable solutions and recommendations Collects and compiles data in preparation of numerous reports for review on a weekly, monthly and quarterly basis Responsible for analytical, evaluative, and developmental or advisory work Responsible for assuring that all reports are completed and submitted in a timely manner Assists the Chief, PM&R in analyzing manpower needs, methods, and procedures in utilizing staff for maximum efficiency Performs administrative work assisting the Chief, Assistant Chief, and supervisors in working through the disciplinary process and grievance procedures including the written documentation involved Provides employees with information regarding regulations and procedures intended to improve operations, interpretations of regulations in order to facilitate operations, and acting as the focal point within the Service for the solution of the most difficult operational and administrative problems, or other intradepartmental questions which may arise Makes final recommendations/commitments as to budget, planning, personnel, acquisitions and overall administrative management Serves on appropriate Service and Medical Center administrative and clinical committees The incumbent maintains Human Resource (HR) records for PM&R to ensure that all essential elements are included in the employee's service folder Administratively responsible for HR management functions including recruitment, initiating classification, staffing, employee relations, the performance appraisal process, employee awards, pay/leave administration, training, travel, EEO programs, worker's compensation, and performing necessary research related to human resource management Assists managers and staff in projecting staffing needs and writing position descriptions and functional statements Incumbent monitors licensure and renewals of workers and performance appraisal due dates and processes Acts as the liaison with the HR office concerning personnel-related matters Assists in the formulation and execution of the PM&R annual budget including salaries, travel, supplies, equipment, and all other general operating expenses The incumbent has full delegated responsibility to perform staff functions by conducting surveys of space utilization, manpower utilization, position management, equipment utilization and fiscal management Incumbent assembles and compiles budget information and maintains running account of funds allocated and expended. Gathers and analyzes budget projects and oversees all phases of budgeting within administrative requirements and manages control points. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD000000 Relocation/Recruitment Incentives: Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Evaluating and recommending ways to improve effectiveness and efficiency of a healthcare work operation, work in administrative management areas such as record management, equipment procurement, inventory management, utilizing various computer software programs, developing reports by collecting, analyzing, and interpreting data from multiple sources, providing staff performance evaluations, directing personnel in the accomplishment of administrative duties, analyzing work methods, initiating personnel action OR Applicants may substitute education for the experience required for the GS-11 grade level. A Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR Applicants may also combine education and experience to qualify at the GS-9 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 % to qualify at the GS-9. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12892898. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/04/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-04