Administrative Director of Operations – Service Line & Ambulatory Operations

It's more than a career, it's a calling.

MO-SSM Health St. Joseph Hospital - St. Charles

Worker Type:

Regular

Job Highlights:

Named 150 Top Places to Work in Healthcare 2025 - Becker's Healthcare

Named One of the World’s Happiest Workplace 2025 – WorkL

Named One of America's Best In-State Employers 2025 - Forbes

Named One of America's Greatest Workplaces for Women 2025 – Newsweek

Named One of America’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.
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With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

Reporting to the Vice President of Operations, the Administrative Director of Operations – Service Line & Ambulatory Operations will focus on ambulatory growth and service line development across the St. Charles Market. They will have direct operational accountability for all perioperative and procedural departments at St. Joseph – St. Charles and St. Joseph – Lake St. Louis hospitals, including an ambulatory surgery center and endoscopy joint venture. This role requires a strategic operator that will work closely with hospital and medical group leaders to improve network integrity and drive growth. 

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Jon Dirksen

Executive Talent Partner

jon.dirksen@ssmhealth.com

#LI-Onsite

Job Summary:

Implements strategy and provides leadership for the operational processes across the organization. Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities.

Job Responsibilities and Requirements:

Primary Responsibilities

• Serves as a member of the leadership team providing strategic direction on operational related issues.  Works effectively as a team member and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.
• Ensures premier customer satisfaction.  Implements mechanisms and feedback processes to determine customer satisfaction levels.  Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans.  Creates an environment in which effective communication and responsiveness to customer needs are priorities.  Provides timely resolution and response to customer complaints, concerns and suggestions.
• Interacts with physicians and other healthcare professionals serving as a bridge between the organization and its customers.
• Operationalizes business plans for assigned area.  Translates initiatives into action plans at the departmental level with appropriate performance measures.  Supports budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement.  Ensures HR policies are administered consistently across function.  Organizes operations through appropriate structure and delegation of functions to achieve productivity.  Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Participates in ongoing continuous quality improvement education and training.
• Implements policies and procedures that address hospital and service line functions and ensures compliance with confidentiality practices.  Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
• Communicates and collaborates at all levels of the organization.
• Recruits, engages, develops, leads, and manages assigned staff. 
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• Master's degree or equivalent years of experience and education

Experience

• Seven years' experience, with three years in direct people management/leadership

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Department:

8050000002 Administration

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.