Student Counseling Services at Iowa State University is seeking an Administrative Assistant II who brings a steady, welcoming presence to a busy student-focused environment. In this role, you will assist students with check-ins, appointment scheduling, and general inquiries, helping them access services with clear information and a supportive first point of contact. You will also contribute to the administrative and logistical work that keeps the center operating efficiently, including outreach materials, event preparation, and routine office processes.
This position offers a meaningful blend of student interaction and behind-the-scenes coordination. You’ll work with a team that values reliability, strong communication, and organized systems, while also having space to manage your own tasks independently. If you enjoy creating order, supporting others, and contributing to a positive student experience, this role provides purposeful work within a collaborative environment.
What You’ll Do
Assist students with check-ins, appointment scheduling, and front-desk communication
Support daily office workflows, documentation, and organizational procedures
Prepare outreach materials, track event participation, and coordinate logistical details
Maintain records, surveys, and basic data reporting
Communicate with students, staff clinicians, and campus partners as needed
What You'll Get
Insurance benefits beginning on your first day, with timely enrollment
Robust retirement options with substantial university contributions
Paid vacation, sick leave, and holiday pay
Tuition reimbursement available after one year of employment
A reliable Monday–Friday schedule that supports work-life balance
A collaborative, service-oriented workplace dedicated to supporting students
About Student Counseling Services
Student Counseling Services provides mental health support, outreach, and educational resources that promote student well-being and academic success. The center collaborates with campus partners to connect students with timely, accessible services and works to create a welcoming environment where students feel supported and heard.
Learn more about our services and team at: https://cyclonehealth.iastate.edu/student-counseling-services
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
Resume/Curriculum Vitae
Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program