Accounts Receivable Specialist (Collections)

Job Description

SmartRent is looking for a motivated and experienced accounting professional with solid, hands-on experience in Accounts Receivable, Billing, and Collections support. As an Accounts Receivable Specialist, you’ll play a key role in ensuring customers are billed accurately and payments are received in a timely manner. You’ll assist customers with billing inquiries via phone and email, build positive relationships by resolving past-due issues, and ensure they receive their invoices promptly. 

The ideal candidate is a proactive problem-solver with strong communication skills and a commitment to providing excellent customer service. You maintain a calm and friendly demeanor while connecting with customers, and although many of your responsibilities are carried out independently, you also thrive in a team environment and contribute to a positive office culture.

This role reports to the Manager, Collections and is based out of our Phoenix, AZ headquarters. This is a hybrid position.

Responsibilities

• Review aging reports regularly to minimize outstanding balances.
• Respond to customer emails and phone inquiries in a prompt and professional manner.
• Maintain clear records of collections efforts and customer correspondence.
• Research discrepancies getting to the root cause for non-payment and resolving any on-going issues.
• Evaluate and prioritize outstanding accounts, determining appropriate collection actions and strategies.
• Work with internal departments when necessary to resolve past due accounts.
• Efficiently report collections concerns and status to management, including making recommendations to improve system or collection efforts.
• Recommend accounts to be written off to management.
• Generate refund requests.
• Assist with other accounting functions, as needed, such as customer invoicing.
• Other duties as assigned.

Required Qualifications

• Associate's degree or equivalent combination of education and experience.
• 3+ years experience in Accounts Receivable and B2B Collections.
• Familiarity with accounting standards (GAAP).
• Excellent customer service skills and effective communication.
• Strong attention to detail, time management and organizational skills.
• Strong analytical and problem solving skills.
• Intermediate MS Office knowledge (especially Excel). 
• Ability to excel in a fast-paced, dynamic work environment.

Preferred Qualifications

• Knowledge and experience with NetSuite and 360 Subscription Billing.
• Knowledge and experience with Salesforce.
• Experience working in the multifamily property or construction industries.
• Experience working for a B2B SaaS (Software as a Service) company.

 

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