Accounts Receivable Officer

As we continue to grow our business, we now have an opportunity for an additional Account Receivable Officer to join the team.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

• An understanding of the telco industry 
• Previous experience in accounts receivable and / or a similar role within the Telecommunications sector is beneficial
• Proven computer literacy (MS windows, office, outlook) 
• Organisational and time management abilities 
• Excellent communication skills (verbal & written) 
• Able to ‘’take the heat’’
• Conflict resolution and debt collection experience is beneficial but not essential
• Aptitude for clear communication, consultation and consideration of others
• Understanding of and ability to apply negotiation techniques and innovative thought process
• High level time management and workflow management skills
• Strong Attention to detail
• Demonstrated ability to solve problems and think like a leader
• Work independently and as part of a team
• Ability learn quickly and adapt to changing situations and work within a fast paced, high volume environment

How will you support our “Why?”

• Managing end to end collection process for Customer accounts in either our Residential, Business and E&G or Wholesale segments, as required providing best customer experience.
• Exercising sound judgement and building cross-functional relationships within the business
• Administration of the debt collection processes, driving performance and maintaining DSO levels as specified and escalating any potential risks to leaders.
• Ensuring accuracy and completeness of customer data and information within CMS (Client Management System), NetSuite and other systems/reports as required. 
• Managing conflict resolution and acting as an escalation point for account disputes and other matters to support other teams within the business.
• Processing of all customer payments as required including allocating and receipting.
• Conducting credit checks with pre-established policy guidelines.
• Assisting with customer account enquiries, including reconciliation, refunds and resolution of disputes which are bank initiated or relating to collection of debt.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!