Are you ready to use your account management and operational skills to ensure seamless support for our internal teams?
Do you excel at solving complex account and billing challenges while keeping cross-functional partners informed and satisfied?
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team:
A lean team of super-smart, super-hard working, local and hybrid colleagues who collaborate closely to produce a valuable service. The Onboarding team sits between Sales and Credentialing, working cross-functionally with Fulfillment and other internal teams to ensure operational accuracy and seamless account support.
About the Role:
The Account Support Analyst supports the organization in achieving revenue goals by ensuring accurate account maintenance, billing, and process improvement. This non-customer-facing role acts as a liaison between Sales and Fulfillment, handling a variety of account-related tasks and supporting internal teams with timely, accurate information. You will apply your business acumen, multitasking abilities, and effective communication skills across various departments within our company.
Hybrid candidates must be located in or able to commute to Alpharetta, GA for monthly in-office days. Additional in-office presence is required during Customer Service Week in October.
Responsibilities:
Serve as the primary liaison between Sales and Fulfillment for existing account maintenance and inquiries.
Perform account maintenance tasks, including price changes, trial extensions, Point of Contact/Name and Address Changes (POC/NACs), updating purchase order numbers, and account reactivations.
Address and resolve invoice concerns, add administrators, and submit projects through Salesforce to Fulfillment.
Communicate with Sales to clarify account-related questions and ensure accurate, timely updates.
Coordinate with Credentialing and Fulfillment teams to process account changes and submissions.
Maintain operational accuracy and uphold internal processes for account support.
Troubleshoot billing, invoicing, and account setup inquiries.
Support process and system improvements in workflow, billing/invoicing, and general back-office operations.
Maintain required accuracy rates to ensure business needs are fulfilled.
Ensure accurate completion of all received projects/requests while maintaining turnaround time and required accuracy rates.
Communicate clearly and provide concise instruction to Credentialing and Fulfillment to ensure accurate completion of expected outcomes.
Requirements:
Previous experience with computer applications, such as Microsoft Word, Excel, PowerPoint, and related accounting or CRM software (Salesforce preferred).
Strong attention to detail, organizational proficiency, and adept problem-solving skills.
Excellent verbal and written communication skills with the ability to convey complex information clearly.
Ability to work cross-functionally with Sales, Credentialing, Fulfillment, and other internal teams.
Previous experience in billing, account maintenance, or a similar operational support role.
Strong math and analytical skills.
Ability to interpret contracts and extract billing-relevant data.
High school diploma required; additional education or relevant certifications a plus.
Bilingual candidates preferred.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: