Respond to customer requests via email. Provide customers with appropriate product and service information
Follow up on customer inquiries not immediately resolved to ensure resolution
Recognize and alert supervisor to trends in operations.
Identify, research and resolve customer issues using the appropriate system
Maintain security and privacy
Prepare reports or provide necessary data as needed in Operations
Perform data entry
Recommend process improvements
Assist in on the job training for new associates, as required
Attend virtual calls and meetings as required by management and operations
Qualifications:
Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
1–2 years of BPO experience (Voice or Blended Support)
Experience with accounting, billing, and account management is a plus
Typing speed of at least 45 WPM
Excellent verbal and written communication skills
Ability to prioritize tasks and learn quickly in a production-based environment
Ability to adapt to constant changing processes and tasks
Must have good interpersonal and analytical skills
Strong English comprehension
Must be able to sit for long periods of time
Must be able to retain focus and perform repetitious tasks effectively
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
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