Account Operations Analyst

What we’re looking for: 

The Account Operations team is responsible for various types of manual payments and movements of funds. The team is growing to become the central function for payments into members accounts on a timely basis and ensuring all payments are fully reconciled and accounted for. 

The Account Operations Analyst role is a great opportunity for someone with account and payment experience to be part of what will become a key team within Tide’s Finance Operations function. It will be important in ensuring that these key payment activities are undertaken as smoothly and efficiently as possible. The role will require interactions with Tide’s senior management and internal teams such as Finance; and when required, with other financial institutions

About the role: 

• Drive Payment Processes: Ensure seamless execution of manual payments and fund movements, meeting strict SLAs and deadlines.
• Collaborate Across Teams: Work closely with internal teams, including Finance, and external financial institutions to ensure smooth fund transfers and account operations.
• Ensure Accuracy and Compliance: Perform reconciliations and escalate issues promptly to maintain operational accuracy and regulatory compliance.
• Optimize Processes: Contribute to the redesign and automation of payment workflows, enhancing efficiency and scalability.
• Provide Critical Insights: Deliver key reporting inputs to support data-driven decision-making.
• Build Relationships: Communicate effectively with internal stakeholders and external partners, fostering trust and collaboration.
• Adapt in a Dynamic Environment: Thrive in a scale-up setting with occasional ambiguity, showcasing flexibility and problem-solving skills.

As the Account Operations Analyst: 

• You’ll be help bring together some of the existing payment and fund transfer activities and for inputting to the design and implementation of  new payment processes
• You'll gain a good understanding of the payment and fund movement processes and will be part of Tide’s response to expected regulatory changes around fraud
• Expect to be heavily involved in different types of payment activity, ensuring that SLAs and deadlines are met, working with internal colleagues such as our Finance team and with other financial services firms
• You will be making payments, where required seeking review and approval  from others as part of our control process, and will support our regular reconciliation processes and will escalate any issues that may arise 
• You’ll have very good written and verbal communications skills, to be applied when dealing with Tide’s internal team and other financial institutions
• You'll contribute to helping make sure our long-term strategy, business goals, and experience quality are all aligned and that there are healthy opportunities for visibility and feedback.

What makes you a great fit: 

• Minimum 2 years’ relevant experience in an account operations and/or payments role
• Ideally a relevant Bachelor’s degree or higher
• Knowledge and experience of account operations and payment processes
• Some experience of process re-design and optimisation, where possible through automation
• Being data-driven in your approach
• Ideally you have some knowledge and practical experience of inter-bank fund movements
• You are focussed on customers
• You have some experience of meeting daily, weekly and monthly deadlines and inputting to MI and reporting
• Good understanding of current challenges that financial institutions face in relation to fraud, the current regulatory environment and how proposed changes will impact firms such as TIde
• Ideally, some experience of working in a scale-up environment and comfortable with occasional ambiguity 
  
  
  

  WHAT YOU’LL GET IN RETURN:

  Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

  
  
  • Competitive Compensation -  competitive salary and share options
  • Time Off – Generous annual leave on top of bank holidays.
  • Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
  • Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
  • Health Insurance – Private family insurance with additional OPD coverage and top-up options.
  • Life & Accident Cover – Comprehensive accidental and life insurance protection.
  • Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
  • Volunteering & Development Days – Paid days annually for volunteering or personal growth.
  • Learning & Development – Annual budget for books, courses, coaching, and more.
  • WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
  • Home Office Setup – Contribution towards setting up your home office
  • Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
  • Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).