Location: Remote India
Type: Full-time
About Level AI
Level AI is a Series C enterprise SaaS startup reimagining the contact center. Our AI-native platform helps companies transform customer engagement by extracting actionable insights from customer interactions using large language models. Backed by top-tier investors, we work with some of the world’s most customer-centric brands.
We’re growing fast and looking for passionate, driven people to join our journey.
About the Role
We are seeking an experienced and customer-obsessed Account Manager to own and grow relationships with our strategic enterprise customers. You’ll act as a trusted advisor to ensure customers see continuous value from the Level AI platform and expand their usage over time.
This is a high-impact, cross-functional role working closely with our product, customer success, and sales engineering teams.
Responsibilities
Own the revenue and key relationships associated with an assigned customer portfolio
Develop strong relationships with key customer stakeholders across functions and job levels to gain the insight needed to link to value and foster advocacy for Level AI.
Partner with the Technical Account Management team to drive the adoption required to achieve the outcomes that drove the Level AI purchase decision and challenge the customer to continue to maximize the return on their Level AI investment.
Earn the right to renew contracts while Identifying opportunities for account growth via, upselling and crossselling Level AI solutions
Serve as a voice of the customer and influence product roadmap
Track account health, proactively address risks, and ensure high customer retention
Participate in quarterly business reviews (QBRs) and regular value updates
Collaborate with Implementation and Support teams to ensure customer success throughout the journey
What We're Looking For
4–8 years of experience in Account Management or Customer Success at a B2B SaaS company in a quota-carrying role
Experience working with enterprise accounts and senior level customer stakeholders
Strong problem-solving and relationship management skills
Familiarity with AI, contact center technology, or CX tools is a strong plus
Strategic thinker with a customer-first mindset
Excellent communication and collaboration skills
A mindset that index towards taking action and assuming ownership
Work in eastern hours(3:30 AM IST)
Why You'll Love It Here