Account Manager

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. 

Maxxia is a leading provider of salary packaging administration in Australia. We have offered salary packaging and novated leasing services for more than thirty years.

In your Account Manager role, you will protect and retain all clients in your portfolio, along with enabling growth by ensuring you are value-adding to client relationships.

Here’s how you will make a difference in this role… 

You will aim to achieve 100% client retention, solid program participation growth and develop relationships within your portfolio of SME customers. You will also access client sites to provide employee education & awareness for more uptake of salary packaging and novated leasing.

At MMS clear expectations help our people Be the Difference. 

Your key responsibilities in this role will include: 

• Maintain or increase program participation rates toward benchmark levels for each account within your portfolio
• Manage contract renewal and contract negotiation processes, in collaboration with internal stakeholders
• Plan and facilitate the execution of sales and marketing plans through multiple channels, including on-site event activity   
• Proactively engage with internal stakeholders, industry parties and business suppliers
• Work with our internal Account Management Officers to maintain accurate client contact details, insights and data
• Act as an advocate on customers behalf by communicating employer feedback and information to ensure optimal level of service is provided
• Review and present program performance at regular Client Program Review meetings, documenting and actioning all outcomes from these meetings
• Monitor sales and portfolio performance and identify opportunities for improvement
• Drive initiatives and constantly seek business improvements to enhance customer service in your portfolio

To be considered for this role you will have: 

• 3 years minimum relationship management/account management experience
• Demonstrated ability to implement strategies to build and retain loyalty
• The ability to effectively oversee customer escalations, directing enquiries to the correct team member/s for resolution
• A track record of achieving targets and high levels of customer engagement
• Proficient in the use of client relationship management systems (CRMS)
• Clean and Current Driver’s License

What we can offer you:

• Novated leasing benefits and discounts

• 12 weeks paid parental leave and access to our Parents Portal

• Comprehensive learning and development opportunities to support your career growth

• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. 

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

• We embrace hybrid working and welcome conversations about flexibility. 

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au