Account Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Kantar’s Profiles division is home to the world’s largest audience network.

With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar’s Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability – all at speed and scale.

Job Details

Kantar is the world’s leading AI‑native marketing data and analytics business, partnering with top global brands. We combine powerful attitudinal and behavioural data with deep expertise and advanced analytics to help clients understand what has happened, why it happened, and how to shape strategies for the future.

About the Team

We are seeking a full‑time Account Manager to join our team. You will be joining Kantar Profiles, our division specialising in survey design, sampling, and data science. With the world’s largest audience network (over 170 million people), we’re trusted by leading global brands to deliver insights from real people.

Within Profiles, the ORU (Online Research Unit) is our specialist panel management offering, providing clients with access to high‑quality consumer and B2B data.

Key Responsibilities

• Manage and grow relationships with existing and new key clients within our ORU brand offering.
• Oversee and deliver high‑quality, proactive end‑to‑end project management (including quoting, pricing, and online data collection).
• Act as the primary point of contact for each project or program, ensuring excellent client communication.
• Build effective, positive working relationships with internal delivery teams, including Panel Management, Sampling, and Scripting.
• Manage project budgets and ensure accurate tracking and reporting.
• Contribute positively to team culture and collaboration.
• Comply with internal procedures and management systems (CRM, Finance, Audits, etc.) as well as industry codes of conduct and guidelines.

Requirements

• Experience working in the Market Research industry.
• Strong knowledge of online data collection, fieldwork, and the project management lifecycle.
• Proven client service experience within a project management or client‑service environment.
• Demonstrated ability to build and manage client relationships.
• A self‑starter with strong problem‑solving abilities.
• Proactive mindset and a positive, can‑do attitude.

Why Join Kantar?

We shape the brands of tomorrow by understanding people everywhere. Combining our expertise with advanced AI technology enables us to help brands uncover powerful insights.

We also prioritise the wellbeing and growth of our people. We offer an inclusive, supportive environment with a flexible hybrid working set‑up, giving you the balance you need to do your best work. We encourage applications from all backgrounds. Even if your experience isn’t a perfect match, we’d still love to hear from you. Even if your experience isn’t a perfect match, we’d still love to hear from you.

Privacy and Legal Statement

Kantar is committed to inclusion and diversity. We welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy Disclosure: By applying to this opportunity, you consent to the processing and retention of your personal data by The Kantar Group Limited ("Kantar"). Your details will be stored in our Applicant Tracking System for as long as necessary for recruitment purposes and may be shared with the hiring manager.

Country

Australia

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.