Account Manager (Health & Benefits)

Company:

Mercer

Description:

We are seeking a talented individual to join our MMB team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will rely on you to:

• Acts as the initial point of contact for clients, carriers and other members of the service team.
• Designs, markets and negotiates client renewals and new business with the insurance carriers.
• Prepares proposal and attends client meetings to discuss the renewal proposal.
• Develop overall client strategy, interpret and present benchmark data to client and ensure plan and program changes are properly implemented embody client’s strategy.
• Assist with the preparation, completion of peer review process and delivery of clear and concise client-friendly communications.
• Work directly with the clients and manage the request for proposal (RFP) process with the health insurance carriers and internal peers.
• Develop cost projections and evaluation of vendor renewal workups. Results are used as part of client meetings.
• Establish necessary carrier/ vendor relationships with appropriate contacts to serve clients in handling all administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments).
• Demonstrate project management and consulting skills such as managing the quality and timeliness of client deliverables.
• Gather design data from the client and current vendors needed for analyzing the impact of a client's consolidation and/ or marketing of its healthcare plans. This typically involves organizing plan design details and costs in Excel for further analysis by the team. Responsibilities also include checking data for reasonableness and follow-up with vendors regarding missing or inaccurate data.

What you need to have:

• University degree or diploma in a related discipline or other relevant qualifications.
• 5+ years' experience in account and client management, ideally on employees’ benefits program.
• Strong numeric and analytical background. Commercially astute and strong business sense.
• A track record in client and vendor management.
• Self-initiative and curiosity in health and benefits sector. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• Project management skills, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Computer literacy especially in Microsoft Office.
• Strong language capabilities in English and Cantonese.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.