The role
We have an exciting opportunity to lead a team of Account Managers in our high-performing sales team based in central London.
This is an office-based role out of our London office.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
This role is pivotal to WGSN’s customer growth and retention strategy across EMEA. You’ll be responsible for driving client value, embedding our pricing and packaging strategy with excellence, delivering risk mitigation plans, and ensuring commercial success across your portfolio. You’ll lead, coach, and inspire a team of 6–8 Account Managers to achieve revenue growth, increase client engagement, and retain clients.
We are looking for a strategic and data-driven people leader with a passion for client excellence and team development. You’ll have a strong track record in account management or customer success, ideally in a subscription-based or SaaS-like business, and bring energy, accountability, and deep commercial understanding to every aspect of the role.
This is a fantastic opportunity to shape and scale client relationships in a business known for world-class consumer insight and design forecasting.
The team
You’ll be part of a fantastic, multicultural Account Management team based in London, serving clients across the EMEA region. The team works with global brands across sectors such as Fashion, Beauty, Interiors, Lifestyle, Food & Drink, and Consumer Tech, helping them create tomorrow’s most successful products. This role reports directly to the Head of Account Management and manages a team of 6–8 Account Managers.
Key accountabilities
- Lead, coach, and develop a team of Account Managers to exceed retention, growth, and upsell targets, delivering 100% + value retention rates.
- Execute WGSN’s pricing and packaging strategy with operational discipline and commercial impact.
- Drive client success through strategic account planning and by building deep customer relationships.
- Develop and implement proactive risk mitigation strategies to preserve account health.
- Analyse team and client data to uncover growth opportunities and optimise performance.
- Monitor KPIs and forecast revenue with accuracy and insight.
- Champion the use of CRM (Salesforce) and sales tools to improve workflows and reporting.
- Foster a high-performance culture centred on accountability, growth, and shared wins.
- Collaborate cross-functionally with New Business, Product, Marketing, and Customer Success teams.
Skills, experience & qualifications
- 3+ years leading high-performing Account Management or Customer Success teams in a B2B environment.
- Proven success managing the full post-sale lifecycle, from onboarding through renewal and upsell.
- Commercially astute and client-obsessed, with a consistent record of exceeding revenue and retention targets.
- Skilled in developing and executing pricing strategies, growth plans, and client engagement models.
- Data-first thinker with strong experience in CRM (Salesforce), forecasting, and reporting dashboards.
- Strong coaching and leadership capabilities, with a passion for team development and success.
- Confident communicator and strategic thinker, able to influence clients and internal stakeholders at all levels.
- Agile and solutions-oriented, thrives in fast-paced, outcome-focused environments.
- Experience in international or multi-market teams is a plus.
This list is not exhaustive and there may be other activities you are required to deliver.