Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
Due to our expansion, we are seeking an Account Handler to join our Fintech team, the longest-established dedicated Fintech team in the Financial Lines sector. We are renowned for our innovative products we’ve launched over the years and the value we bring to our clients. Responsibilities will include drafting renewal presentations for both clients and insurers, supporting the broking process, and helping to coordinate renewal invitations. The role will involve meeting underwriters, developing insurer relationships, and supporting the placement of risks across the insurance market. You will also help produce quotation reports, market reform contracts, and insurance policy documentation, ensuring accuracy and high presentation standards throughout. The role will also assist the business development team with new client acquisition.
In addition, the role will support the use of our digital client portal, including pre‑populating client information and assisting with the preparation of renewal and quotation materials. Working closely with senior team members, you will gain exposure to the full lifecycle of fintech insurance placements and develop a strong understanding of the fintech ecosystem.
Over time, this role offers the opportunity to inherit your own portfolio of clients, develop direct client relationships, and take responsibility for placing renewals and quotations into the insurance market for our fintech client base. This is an excellent opportunity for someone looking to build a long‑term career within a specialist, fast‑growing fintech insurance team.
What you’ll do
Support the fintech team with the administration and delivery of client insurance programmes.
Develop an understanding of the fintech ecosystem, insurance products and placement processes, with the opportunity over time to take on greater responsibility for client relationships and renewals.
Assist in preparing renewal and quotation documentation, including market presentations, quotation reports and renewal submissions for insurers.
Help draft and check insurance policy documentation, market reform contracts, evidence of cover and debit notes, ensuring accuracy and high presentation standards.
Support the renewal process by coordinating renewal invitations, collating client information and assisting with renewal strategies under guidance from senior team members.
Liaise with underwriters, responding to market queries and helping to build and maintain strong insurer relationships.
Assist with meetings with underwriters and support the development of insurer relationships across the fintech market.
Support the business development team with new business submissions and marketing of risks.
Pre‑populate and maintain client information on the digital client portal and internal systems, ensuring records are accurate and up to date.
Review client documentation to ensure information is complete and suitable for the quoting and placement process.
Collate and communicate client requirements to ensure appropriate and effective marketing of risks.
Liaise with Accounts, IBA and Claims teams to ensure documentation is completed accurately and service standards are maintained.
Assist in responding to client queries, escalating where appropriate, to support a high level of client service.
Support compliance with internal procedures, Treating Customers Fairly requirements and relevant regulatory and market standards.
Assist with reviewing product wordings to ensure they remain appropriate for client needs and territories.
Who we’re looking for
A customer‑focused individual with a strong commitment to delivering a high standard of service.
Clear and effective communication skills, with the confidence to engage professionally with colleagues, insurers and clients.
A collaborative team player who listens, supports others and contributes positively to the wider team.
Organised and detail‑oriented, with the ability to manage multiple tasks and priorities effectively.
Able to work independently, showing initiative and a proactive approach to problem‑solving.
Comfortable working in a fast‑paced environment and keen to learn about the fintech and insurance markets.
Strong time‑management skills, with flexibility to support team and client deadlines.
Confident using standard business systems and technology, with the ability to learn new platforms and tools.
Calm and resilient under pressure, maintaining a positive and professional approach.
Curious, adaptable and motivated to develop new skills and take on increasing responsibility over time.
GCSE Maths and English (or equivalent) required.
A‑levels or equivalent desirable.
LLMIT or working towards professional insurance qualifications such as ACII is beneficial but not essential.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent