Account Delivery Assurance Manager

Account Delivery Assurance Manager

Description -

Job Scope/Summary:

HP is known as the founder of the Silicon Valley back in 1939. +80 years after, HP continues to have a brilliant future ahead.  

Services Supply Chain (SSC) is the “engine” to deliver Spare Parts, Repair and Refurbishment solutions, globally.

In this role, you will be part of Global Delivery Operations focused on the EMEA Market.

Our vision is “Customers choose to stay with HP—and recommend us—thanks to their positive service experience, becoming a competitive advantage for HP”. Our Mission is to “Ensure on-time, predictable, and seamless service journeys for every customer”.

As Account Delivery Assurance Manager / Delivery Performance Manager you will be accountable of the E2E Service Supply Delivery performance of an specific Account or Business segment. You will be responsible for leading E2E orchestration across SSC functions (Planning, Make, Logistics) and manage stakeholders such as Category, F&C and E2E Account Delivery Managers, who are in direct touch with the strategic customer or account.

Job specifics/responsibilities:

• Accountable for the SSC Delivery Performance (OTIF, LOS, Backlog) for the designated area of responsibility.
• Lead and orchestrate performance across SSC functions (Planning, Makem, Logistics).
• Identify issues, drive proper root cause analysis, define, drive, implement corrective actions plans.
• Drive continuous improvement actions, both on delivery performance and processes efficiency.
• Manage key stakeholders. Driver proper alignment and communication of issues and recovery plans.
• Manage business and executive escalations for resolution.

 Education (degree) and professional experience required:

• Bachelor's or Master's degree in Engineering, Business Management, Computer Sciences, or equivalent
• Typically, 8- 10-years’ experience.
• MBA, PMP/PMI, L6S will be a plus.
• Solid experience in Services Supply Chain, Customer Support, Services Delivery Businesses.

Personal skills and qualities:

• Growth mindset. Positive and constructive attitude to challenges.
• Strong leadership. Proactive, autonomous and Entrepreneurship mindset.
• Excellent Executive level communication and influential skills.
• Strong financial acumen. Cost/P&L management.
• Strong Analytical skills. Root Cause Analysis. Develop and implement action plans.
• Ability to work in a complex, matrix organizations leading virtual teams, and with global stakeholders.
• Structured mindset and approach.

What we offer:

• A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.
• Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.
• Competitive benefits package, including:

• Hybrid work model (home office / office), depending on the role/functions
• Health & Life insurance
• Ticket Restaurant Vouchers or lunch at reduced prices at our canteen
• Flexible working hours to support work–life balance
• HP Flex Program: Kindergarten vouchers & Transport Card
• Exclusive HP products offers and discounts for employees, friends and family
• Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.
• Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
• Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.
• Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.
• Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.
• Easy commuting: Free parking available or excellent access via nearby train services.
• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development.

Sales and Services Entity (ES11)

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"