Account Coordinator, Health Plan

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $19.00 - $30.50

Union Position:

No

Department Details

Be part of a fast paced environment that is the bridge between the sales teams and operations. Provide assistance to sales teams so they can be out selling while you support administrative processes to ensure smooth and efficient interactions. Ideal candidate will have an eye for detail and familiar with Salesforce and customer service.

Summary

The Account Coordinator is responsible for assisting the Sales Department in the installation, servicing and retention of employer group customers. This individual provides high quality customer service to employer contacts, brokers, agents and consumer product customers. The Account Coordinator I must be highly organized and flexible to meet the competition demands for multiple sales teams and clients. This individual is also responsible for the configuration of the system to maintain the employer group information.

Job Description

The Account Coordinator focuses on coordinating internal processes between sales and other departments to manage prospect RFPs, renewal quotes, and group setup functions. Key responsibilities include ensuring benefit accuracy and regulatory compliance while preparing critical documentation like Schedules of Benefits (SOB) and Summaries of Benefits and Coverage (SBC). Beyond technical configuration of billing and benefit systems, this position emphasizes high-quality customer service and relationship management with brokers, agency representatives, and key client decision-makers to support business growth and retention. Additionally, this role involves collaborating on organizational projects and maintaining the professional competencies necessary to execute these essential functions effectively Additional duties as assigned.

Qualifications

Post-secondary courses in business, communication, marketing or related field preferred.

Two years’ experience in the health insurance industry required. Experience at a managed care health insurance carrier, preferred. Demonstrated proficiency Customer Relationship Management system and Microsoft Office to include Word, Excel, and Power Point.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.