Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
Reporting to the Manager, Health Plan Services, the Account Analyst III is responsible for supporting the Provider Data Management product. The provider data management tool is used to ensure provider data is accurate, current, and compliant. Provider Data Management simplifies data management by gathering data from primary sources, enhancing that data using billions of data points, and guiding providers through a recommendation-driven attestation process.
The Account Analyst III works independently or as a member of a team with various internal and/or external departments to resolve payer concerns and deliver a high quality experience. This position has accountability for coordinating business and technical resources between the clients and Availity.
Sponsorship, in any form, is not available for this position.
Why you want to work on this team:
This team works closely with our Provider Data Management product and engineering teams to deliver customer solutions and enhancements.
This is a high performing, independent and dedicated team.
This team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure customer satisfaction and team success.
You will be working in a flexible environment with growth opportunities.
To be qualified for this position, you:
Have a bachelor’s degree in Business, Marketing, Healthcare Administration, Public Health, Data Science, or a related field, or the equivalent in related work experience.
Have at least 3 years of experience in a customer relationship management role with at least 2 years supporting health care, payer, or provider relations.
Have strong analysis and research skills, specifically as demonstrated in health care companies.
Have strong client engagement/interaction skills.
Have strong interpersonal and communication skills (verbal/written).
Have demonstrated ability to use discretion and make sound decisions.
Have detailed knowledge of product and project management lifecycles.
Have HIPAA (Health Insurance Portability and Accountability Act) and Availity product knowledge.
What will set you apart:
You have Health Plan or Provider experience.
You have credentialling experience.
You have reporting experience.
You have used JIRA, Salesforce.
You thrive working in fast-paced environments.
What you will be doing:
Working incoming support and enhancement request tickets along with our product teams.
Facilitating recurring or ad hoc conference calls on day-to-day operational items and may serve as back-up support for the Manager when they are unavailable.
Creating communications and reports for assigned tickets and products.
Reviewing all major reporting and documentation deliverables (i.e. dashboards, reports, requirements documentation, etc.) to ensure quality standards and client expectations are met.
Helping to resolve conflicts and ensures targets are met on client deliverables.
Managing payer team (project development) activity including monitoring progress and provides status reports on small to medium-sized client projects.
Working with cross functional teams to facilitate day to day customer operations and ensure issues and concerns are addressed in a timely manner.
Assisting client with release management, as needed.
Working with internal and external partners to monitor and resolve partner impacting production issues
Providing customer/client viewpoint of product usability and potential product improvements based on user feedback and interaction
Identifying opportunities to up-sell client on other Availity products and services.
Working closely with project teams to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to their client’s project(s).
Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understanding of Availity products and services and effectively and communicates as appropriate to the client.
Performing effective and professional demonstrations of Availity’s products and services to client, as needed.
Scheduling, leading, and/or facilitating meetings and conference calls.
Availity culture and benefits:
Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
Recruiter Resume Review
Manager Resume Review
Recruiter Interview
Interview with Hiring manager
Interview with Panel
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Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers