Access Management Analyst

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Access Management Analyst

Requisition Number

R7459 Access Management Analyst (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Access Management Analyst. Join us and support CSAA IG in achieving our goals.

Your Role: We are seeking a detail-oriented and customer-focused Access Management Analyst to join our Identity and Access Management (IAM) team. This role is responsible for fielding and resolving access-related incidents (INC) and fulfilling user access requests across the organization. You will work closely with IT, security teams, and business users to ensure proper access provisioning, deprovisioning, and troubleshooting while maintaining compliance with security policies.

Your work:

• Process and fulfill access requests for applications, systems, and data following established security policies and role-based access controls (RBAC).

• Investigate and resolve access-related incidents by troubleshooting user issues and escalating when necessary.

• Create, modify, and remove user accounts in Active Directory, enterprise applications, and other identity platforms.

• Ensure compliance with IAM policies by verifying approvals, auditing access changes, and maintaining documentation.

• Collaborate with IT and security teams to improve access management processes and user experience.

• Support onboarding and offboarding processes, ensuring employees, contractors, and vendors have appropriate access.

• Assist in periodic access reviews to enforce least privilege principles and mitigate security risks.

• Document procedures and knowledge articles to improve efficiency and self-service capabilities.

• This role includes an every 4 week on-call rotation.

Required Experience, Education and Skills

• Demonstrated ability to understand, contribute to and enforce IT security standards and procedures.

• Strong attention to detail.

• For employees focused on identity access management:

• Familiarity and ability to use applicable technology in use by CSAA such as Active Directory, LDAP, Unix (various), and custom web applications.

• Preferred:

• Knowledge of security issues, techniques and implications across existing computer platforms.

Education, Work Experience, Licenses & Certifications

• Bachelor's or equivalent experience in Computer Science, Information Systems, or other related field.

• 0-2 years of relevant experience

Preferred:

Formal training, course work or work experience in Access management

What would make us excited about you?

• Experience with Active Directory, Azure AD, Okta, SailPoint, or other IAM tools is a plus but not required.

• Willingness to grow and learn within the role.

• Basic understanding of role-based access control (RBAC), least privilege, and identity governance.

• Strong customer service and communication skills for interacting with end-users and IT teams.

• Ability to troubleshoot access issues and follow established workflows.

• Experience with ticketing systems (ServiceNow, Jira, or similar) is preferred.

• Attention to detail and ability to follow security procedures.

• Familiarity with audit and compliance requirements related to identity management is a plus.

• Ability to work independently while collaborating with a larger security team.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it's like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal-opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

#LI-SB1

.