Macquarie University is recruiting an Academic Success Manager to join the dynamic Academic Success team within the Office of the Pro-Vice Chancellor, Education. Student success is a critical endeavour of the University.
In this role, you will lead the Academic Success team, and the design and delivery of programs, services and initiatives that empower coursework students' academic success. This includes leading and design and operationalisation of the service delivery model which includes embedding academic, digital and professional literacies in units and courses with academic staff, and delivering concurrent support programs to students, especially those most at risk. You will have experience working directly with academic subject matter experts and central support services.
You are committed to research-informed design and best practice in inclusive program delivery. Your expertise and experience allow you to lead academic, digital, and professional literacies programs to maximise student success at scale. High-level analytical and problem-solving skills, including the ability to think strategically and creatively, allow you to respond proactively to faculty-specific needs and priorities. Equally, your positive and flexible approach to unexpected or changing circumstances enables you to support both colleagues and stakeholders thoughtfully and effectively.
If you are energised by the opportunity to transform coursework students’ learning experience, this is a role in which you will thrive.
About Us
The Deputy Vice-Chancellor (Academic) is the Chief Academic Officer of the University and is the member of the University Executive with overall responsibility for the planning, quality and delivery of education provided to Macquarie's undergraduate and graduate students.
The Pro Vice-Chancellor (Education) is responsible for the University’s educational endeavour across all aspects of the educational lifecycle, including pathways and access, curriculum and educational capability development, educational outcomes and graduate success, as well as the Macquarie University College. The PVCE provides leadership in the development and implementation of strategies and programs to support the University’s education mission.
Macquarie is engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.
To Apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet to the selection criteria below:
Postgraduate qualification (preferably a PhD) in education, academic literacies, student success or a related field
Sustained relevant experience in leading teams who support student success though the provision of curricular and co-curricular services and programs that develop academic, professional and digital literacies.
Demonstrated capability to conceptualise and operationalise the end-to-end delivery of embedded curricular and co-curricular programs in partnership with faculty academics and other relevant stakeholders such as Wellbeing, Library, central support service teams.
Sustained and impactful experience in building the capacity of academic and teaching staff in embedding literacies that lead to student academic success.
Knowledge of the higher education sector, particularly legislative and regulatory requirements relating to academic success and support for students, and knowledge of best practice regarding the innovation and optimisation of these endeavours.
Strong analytical and strategic thinking skills, including the proficiency to evaluate program effectiveness and undertake continuous quality improvement activities to uplift student outcomes.
Excellent communication and interpersonal skills, with the aptitude to advise and influence key faculty stakeholders and achieve buy-in for academic success programs.
Demonstrated capability to manage staff and stakeholders in an exemplary professional, collaborative, and innovative team environment.
*Work hours may vary from time to time to accommodate business needs.
Specific Inquiries: A/Prof Pamela Humphreys, Director, pamela.humphreys@mq.edu.au
General Enquiries: Lisa Attard, HR Officer, lisa.attard@mq.edu.au
Application Close: Sunday, 14 December 2025, 11:59PM
Please note: In-person interviews are expected to be held on Wednesday, 17 December 2025, 2 – 5pm at Macquarie University for shortlisted candidates.
We reserve the right to progress or decline applications at our discretion and may close this advertisement prior to the listed closing date.
Why work at Macquarie
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.
We are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only is our prime location an advantage, but take a look at our benefits on offer:
17% Superannuation
Subsidised onsite parking options
Flexible working options
Training and professional development
Onsite childcare facilities
Discounted health insurance (Medibank)
Onsite vacation care
Employee Assistance Program
Subsidised membership at the Sport & Aquatic Centre
Onsite GP, imaging & physio clinics
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
14/12/2025 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.