Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The World Campus Office of the Registrar is looking for an energetic, flexible, and customer-focused person to serve as an Academic Records Coordinator-Support. As a member of the Registrar’s Office team, the Academic Records Coordinator-Support helps to provide front-line service to populations both internal and external to World Campus and the greater University. This role focuses on communicating with students, staff, faculty, and internal contacts across the University to maintain accurate student records.
The Academic Records Coordinator-Support position assists students in enrolling in World Campus coursework, as well as providing information and answering questions regarding various enrollment situations, and is integral to the development and maintenance of the student’s academic record.
This may include one or more of the following:
Course availability
Course controls
Advanced class search
Deadlines, grades, drop, add/withdraw/cancellation.
Tuition as well as tuition adjustment, graduation, change of campus/change of major, leave of absence, and returning to the University.
Prepare re-enrollments and academic renewals for processing by researching student records. Create Non-Degree student records. Collaborate with other Outreach and Online Education (OOE) units regarding students’ enrollments.
Explain and maintain compliance with federal and state guidelines, including FERPA, to all students and staff. Serve as the World Campus Registrar’s Office representative at OOE unit meetings and committee meetings.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
If filled as Academic Records Coordinator - Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None If filled as Academic Records Coordinator - Support, this position requires: General Equivalency Diploma (GED) or High School (HS) No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None
Preferred qualifications: The ideal candidate should possess a strong work ethic; a dedication to providing excellent customer service to our students as well as our internal customers; strong written and verbal communication skills; sound critical thinking and decision-making skills and the willingness to learn and adapt to new and evolving technologies. Additional years of customer service experience in a remote or hybrid setting are desired.
The hours for this position will be Monday through Friday, 8:00 a.m. – 5:00 p.m. EST. Staff may also be required to be on-site periodically for other events/activities/trainings/meetings.
How to Apply:
To be fully considered, the applicant should include a cover letter and resume.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $31,600.00 - $50,500.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.