Academic Counselor 3

Job Responsibilities

Provides educational guidance and assistance for students by planning schedules, recommending courses, and determining appropriate education solutions for a large population of students. Follows through and tracks the advancement of students as they strive to accomplish their academic goals. Additionally, provides case management to students who do not meet their educational requirements and offers guidance toward other academic programs. Utilizes various electronic and print-based materials, as well as multiple university databases to interpret LSU degree programs. Serves as the conduit for students in interpreting and enforcing university policies and procedures that students encounter in University College and other LSU entities. Manages a counselor: student ratio of approximately 1:350 serving prospective students, new students, re-entry students, transfer students, and other special populations who are enrolled in University College. Records advising notes in a variety of formats for reference and for referrals to appropriate campus departments and agencies. Guides students through a variety of academic appeals processes and presents these appeals to the administration on behalf of the students. (70%)

Assists Director in onboarding and training new staff. Provides guidance and assistance to academic advisors for professional success within the unit and provides guidance in the areas of professional standards, University policy and procedures, and available resources. Collaborates with team of advisors to coordinate, execute, and assess UC programs as needed. (20%)

Conducts a variety of academic workshops and public presentations for current and prospective students and parents, including, but not limited to, Bengal Bound Orientation. Provides advising support through the Student Success One Stop as assigned. May include occasional nights and weekends. Performs other duties as assigned by leadership. (10%)

Additional Requirements

FERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health-related matter, they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Minimum Qualifications

Bachelor's degree and 3 years of related experience

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Master's degree in Counseling, Social Work, or related human relations field, and 5 years of experience

Specific Experience: Demonstrated ability to coordinate and direct academic programs; demonstrated human relations and communication skills; ability to work with a large student population.

Job Competencies

• Dealing with crisis management when necessary - Proficient

• Supervising and training staff - Proficient

• Interpreting academic degree requirements and University policies and procedures - Advanced

• Cooperating in a teamwork environment - Advanced

• Facilitating programs and conducting presentations - Advanced

• Demonstrating ethical professional practices and behaviors - Advanced

• Practicing effective customer service skills - Advanced

• Exhibiting appropriate critical thinking skills  - Advanced

• Demonstrating problem-solving skills - Advanced

• Paying attention to details - Advanced