Job Description:
Key Responsibilities
• Establish broad relationships within the client up to C-Level
• Attend the client site regularly and contribute to customer's IT strategy as appropriate
• Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
• Provide regular reporting and client liaison
• Ensure (and report) customer satisfaction
• Manage the delivery of contracted services and ad-hoc consulting services
• Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
• Ensure DXC Oracle’s revenue and margin targets are achieved
• Be responsible for the Quality Assurance of all delivered services
• Continually improve and align services to ensure they add genuine value
• Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer
Key Skills Required To be successful in this position you will possess many of the following attributes:
• Extensive experience in service delivery or account management within enterprise accounts
• Strong commercial acumen and negotiation experience
• Strong understanding and execution of the ITIL concepts and foundations
• Familiarity with technology, including databases or ERP applications, is an advantage
• Proven experience in business relationship management and delivery management
• Excellent verbal and written communications skills
• Strong networking abilities and relationship management up to C-Level
• Demonstrated ability to manage difficult situations, staff and clients
• Ability to work within a team environment, providing leadership and guidance • Ability to act as the escalation point for the client and the team
• Attention to detail and a constant quality focus
• Self-motivated, with the ability to prioritize and multi-task
Qualifications Required
• ITIL V4 Foundation and Advanced
• PRINCE2 Foundation and Practitioner
• Agile/Scrum-master qualifications
• Industry aligned degree
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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