Job Description
What is the Opportunity?
This role offers the opportunity to shape the future of RBC Capital Markets' business architecture and drive transformational change at one of North America's premier investment banks.
The successful candidate will join a dynamic leadership team committed to innovation, excellence, and sustainable growth, with a specific mandate to optimize the critical intersection between business strategy and operational execution
Direct report of Capital Markets Chief Operating Officer (COO), this role will develop and execute a business architecture strategy aligned with RBC Capital Markets' objectives, driving operational efficiency, client experience, and competitive advantage.
The role will identify initiatives, integrating operations, technology, and business functions while adopting innovative solutions like Generative AI.
The role will also optimize operating platforms, establish governance frameworks, and build a high-performing team to ensure continuous improvement and alignment with enterprise priorities and regulatory requirements
What will you do?
Strategic Leadership & Vision
Develop and execute a comprehensive business architecture strategy aligned with RBC Capital Markets' strategic objectives and growth trajectory
Partner with senior leadership to identify transformation opportunities that enhance operational efficiency, client experience, and competitive positioning
Define and communicate the target state business architecture vision across all business lines and supporting functions
Business Architecture
Lead the documentation, analysis, and optimization of current state business architecture across Capital Markets operations
Design future state business architecture frameworks that support scalable growth and operational excellence
Establish governance frameworks and standards for business architecture practices across the organization
Ensure alignment between business strategy, operating model, technology architecture, and data architecture
Transforming Platforms, Processes and Performance
Shape and steer transformation initiatives from conception to adoption, ensuring business objectives, client impact and operational readiness are met
Partner closely with the Business Transformation Team to ensure Capital Markets-wide transformation programs are delivered comprehensively across all business functions
Analyze and optimize the impacts of transformation initiatives on the Operating Platform, encompassing both Operations and Technology domains
Lead cross-functional collaboration to ensure seamless integration between front office business requirements and middle/back office operational capabilities
Lead cross-functional teams in re-engineering business processes to eliminate inefficiencies and enhance client outcomes
Champion the adoption of emerging technologies, including Generative AI, to drive innovation and operational improvements
Establish frameworks for assessing operational readiness and technology capacity implications of business transformation initiatives
Establish measurement frameworks to track transformation success and business value realization
Operating Platform Architecture & Optimization
Design and implement operating model changes that enhance operational efficiency, straight-through processing, and risk management capabilities
Collaborate with Technology leadership to ensure business architecture aligns with technology roadmaps and infrastructure strategies
Lead initiatives to modernize operational processes, reduce manual interventions, and improve operational resilience
Partner with Operations teams to identify automation and GenAI opportunities and process standardization initiatives
Ensure transformation programs consider operational scalability, regulatory compliance, and risk management requirements
Leadership Behaviors
Build, lead, and mentor a high-performing team of business analysts, process re-engineering specialists, and GenAI engineers
Foster a culture of innovation, continuous improvement, and analytical excellence within the team
Develop team capabilities in modern business architecture methodologies, process optimization, and emerging technologies
Build specialized expertise within the team focused on operating platform optimization and operations-technology integration
Collaborate with HR to attract, retain, and develop top-tier talent in business architecture and transformation disciplines
Stakeholder Management & Communication
Serve as the primary interface between business units, technology teams, and senior leadership on architecture and product development matters
Maintain strong partnership with Business Transformation Team leadership to ensure coordinated delivery of enterprise-wide initiatives
Work closely with Operations leadership to understand operational constraints and identify improvement opportunities
Collaborate with Technology leadership to align business architecture decisions with technology strategy and investment priorities
Present complex business architecture concepts and transformation roadmaps to executive leadership and board project committees
Partner with business heads to understand strategic priorities and translate them into actionable architecture and process improvements
Coordinate with risk, compliance, and audit functions to ensure all transformation initiatives meet regulatory requirements
Success Metrics
Establish and maintain governance frameworks for business architecture and transformation, ensuring alignment with regulatory requirements, operational scalability, and risk management
Document and map all end to end business process flows, inclusive of underlying technology stack, critical data elements and key control points. Use this information to transform a legacy, manual environment to an automated, end to end scalable ecosystem.
Deliver measurable improvements in operational efficiency and straight-through processing, reducing manual interventions and achieving a defined percentage of cost savings annually
Drive adoption of Generative AI and other emerging technologies, with tangible impacts on data governance, process optimization, and client outcomes
Demonstrate improvements in employee engagement, team productivity, and the development of specialized expertise in business architecture, transformation, and technology integration
What do you need to succeed?
Experience Required
10-15 years of progressive leadership experience in business architecture, business transformation, or management consulting roles within financial services environments
Minimum 5 years of experience in senior roles within financial services, preferably in capital markets or investment banking
Demonstrated success in managing complex, matrixed organizations and driving large-scale global initiatives with measurable results
Demonstrated ability to influence senior stakeholders to drive strategic outcomes
Experience working with advanced technologies and data-driven solutions, including a focus on automation, efficiency, and innovation
Education, certification and designation requirements
Required
Advanced degree (MBA, MS, or equivalent) in Business Administration, Engineering, Computer Science, or related field
Nice to have
Professional certifications in business architecture (e.g., CBAP, TOGAF) or project management (PMP, Prince2)
Experience with cloud platforms and modern technology architectures
Background in operations consulting or operations leadership roles within Capital Markets
Previous experience working with C-suite executives and board-level stakeholders
Experience with enterprise transformation programs spanning multiple business units and functions
Skills and Capabilities
Technical/ functional capabilities:
Deep expertise in business architecture frameworks (TOGAF, Zachman, or similar) and methodologies
Strong background in process re-engineering, lean methodologies, and operational excellence practices
Demonstrated experience in operating platform optimization, including operations processes and technology integration
Understanding of Capital Markets products, operations, and regulatory environment
Experience with emerging technologies including Generative AI, machine learning, and advanced analytics
Proficiency in business architecture and process modeling tools (e.g., ARIS, Visio, Blueworks)
Knowledge of operations technology platforms, workflow management systems, and automation tools
Inter-personal skills and capabilities
Exceptional leadership capabilities with experience managing cross-functional teams of 15+ professionals
Outstanding communication and presentation skills with ability to influence senior executives and board members
Strong analytical and problem-solving abilities with data-driven decision-making approach
Proven ability to work collaboratively across business, operations, and technology functions
Proven ability to drive change management and cultural transformation in complex organizations
Strategic thinking combined with hands-on execution capabilities
Experience managing complex stakeholder relationships across multiple organizational functions
People Manager
Lead a team of approx. 45 FTE and 45 consultants with domain expertise in business architecture, emerging technologies and strategy
Budget Accountability and/or Financial Impact
Oversee and manage the budget for business architecture initiatives, ensuring efficient resource allocation and cost control
Drive measurable cost savings through operational efficiency improvements, process optimization, and automation initiatives
Ensure alignment of transformation investments with business objectives, delivering a strong return on investment (ROI) and long-term value
Manage financial risks by ensuring compliance with regulatory requirements and enhancing operational resilience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to building close relationships with clients
The expected salary range for this particular position is $300,000 -$400,000 , depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC’s high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
Job Skills
Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, TeamworkAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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