Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.
As Simpplr evolves, we are seeking individuals who can support our post-implementation team in delivering high-quality solutions to our customers. Simpplr is seeking to hire an experienced engineer to work with customers during select post-launch engagements to evaluate, improve, and provide guidance and troubleshooting for any technical issues encountered, including configurations, integration to external storage, custom app tiles, SSO, and other 3rd party applications. You will have extensive experience with AWS and applications built upon the AWS platform. Ideally, you will have a professional services background and experience in systems integration.
This role will appeal to individuals who have a background in integration and are interested in a fast-paced, high-growth SaaS company. Customers will look to you to provide technical guidance and direction. Communication skills and the ability to empathize with customers is extremely important. You will be a member of a small team, but you should be a self-starter who assumes responsibility and accountability to provide world-class service to Simpplr customers. Hands-on experience is a must for this role.
What makes you a good fit:
You lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection. You’re a natural leader who brings clarity to chaos, listens to understand, and keeps teams focused. You anticipate needs before they’re voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience. Seeing others succeed brings you genuine joy. You enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble.
What you will be doing
Function as the project technical SME for customer onboarding to the Simpplr platform
Other great things about you
We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview
Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!
If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.