Zamboni Operator 

Key Attributes for Success 

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center. 

Genuine Passion for Service: 

• Desires to exceed guest expectations and create unforgettable experiences. 

• Enjoys demonstrating enthusiasm and dedication in providing exceptional service. 

• Wants to make every interaction memorable and positive. 

Strong Teamwork Abilities: 

• Enjoys collaborating effectively with colleagues and partners. 

• Likes building and nurturing strong relationships within the team. 

• Values the importance of teamwork in achieving shared goals. 

Adaptability: 

• Enjoys handling unexpected challenges with flexibility and composure. 

• Wants to quickly adjust to changes in the environment to ensure guest satisfaction. 

• Thrives in dynamic and fast-paced work environments. 

Effective Communication Skills: 

• Desires to listen attentively and respond empathetically to guests and colleagues. 

• Enjoys conveying information clearly, confidently, and with warmth. 

• Wants to communicate with clarity and precision to ensure understanding. 

Guest-Centric Approach: 

• Values putting guests at the center of all actions and decisions. 

• Likes anticipating guest needs and consistently exceeding expectations. 

• Wants to create a welcoming and positive atmosphere for all guests. 

Proactive Problem-Solving: 

• Desires to identify and resolve issues creatively and efficiently. 

• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. 

• Likes taking initiative to address potential problems before they escalate. 

Meticulous Attention to Detail: 

• Wants to pay close attention to details that contribute to guest satisfaction. 

• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. 

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.  

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do  

• Assists the Facilities department in the general operations of the ice rink. 

• Assumes complete responsibility for the Ice Rink on his or her shift. 

• Follows procedures established by the Facilities Manager, NHL, and affiliated promoters& tour managers.  

• Safeguards the property of the arena’s ice rink. 

• Supervises or works alongside two or more part-time employees on a scheduled shift. 

• Ensures the Ice Rink operates in a safe manner. 

• Reports any unsafe conditions to the Facilities Manager on duty or takes action to immediately correct and/or address the situation. 

• Reports all accidents and incidents to the Facilities Manager, 

• Operates the Zamboni ice resurfacing machine. 

• Performs other tasks, as the Facilities Manager deems necessary for the efficient and effective operation of the facility. 

• Interacts positively with the public in a kind and courteous manner. 

CANDIDATE PROFILE: Who You Are 

• High School Diploma or completion of a G.E.D. certificate (Required) 

• One year progressively responsible experience performing operations and management responsibilities in a ice rink facility or sports arena or other recreational facility. (Strongly Preferred) 

• Employees must maintain a neat, well-groomed and professional appearance that conveys professionalism at all times, whether in the office or out of the office, particularly during events. 

• Must work long irregular hours for an extended period of time dictated by event schedule. (weekends and holidays included) 

• Ability to work well within a team environment, assisting and supporting team members whenever needed. 

KEY COMPETENCIES: Skills You Possess 

• Ability to operate and maintain a Zamboni ice resurfacing machine. (Required) 

• General knowledge of maintenance and ability to make minor repairs to the Zamboni ice resurfacing machine. 

• Ability to prepare written reports to maintain routine records. 

• Ability to act independently and exercise discretion and good judgment 

• Ability to work in a fast-paced environment and simultaneously manage a high level of detail across multiple projects. 

• Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure. 

• Must be able to stand/walk for long periods of time and have the ability to lift 40 lbs. 

• Ability to communicate effectively in English both verbal and written. 

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.