Youth Residential Case Manager

• Permanent | Full Time
• Location: Bankstown NSW 2200
• Salary: $90K + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of young Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. 

Your Opportunity

Canterbury Bankstown Youth Service (CBYS) is a Specialist Homelessness Service (SHS) dedicated to providing accommodation and holistic support to young people.

As a Residential Case Manager, you will deliver intensive case management to young people aged 16–21 who are experiencing homelessness and facing complex challenges. This role is ideal for someone passionate about supporting youth with challenging behaviours resulting from neglect, alcohol and other drugs (AOD) use, or mental health issues.

Key Responsibilities

• Provide person-centred, evidence-informed case management to young people with complex needs.
• Support clients to develop strength-based, individualised plans that promote independence.
• Undertake initial client registrations and complete required documentation.
• Maintain accurate client files, case notes, and data entry in relevant systems.
• Prepare reports, letters, and plans while meeting compliance requirements.
• Attend network meetings and external case conferences to strengthen service delivery.
• Assist clients in transitioning to independence or other appropriate services.

Position Requirements

• Minimum Diploma in Social Welfare (or higher) or equivalent industry experience.
• Experience working with vulnerable young people, particularly those with mental health challenges.
• Ability to provide guidance and supervision to staff at lower levels
• Demonstrated case management experience with complex needs.
• Strong understanding of trauma-informed practice.
• Excellent communication and interpersonal skills.
• High-level administrative and record-keeping skills.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your benefits

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support  
• Volunteering opportunities   
• Opportunity to purchase additional annual leave 
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.