Xmarts

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

About the role

As an Xmart (IC2), you will be an integral part of our team, contributing to make our customers to love us fanatically. This is an entry-level position where you will learn and develop essential skills while performing a variety of tasks under close supervision.

Key Responsibilities:

• Perform basic, standardized tasks following detailed guidelines and instructions.
• Handle simple inquiries and requests using standardized solutions.
• Observe and learn fundamental processes and procedures.
• Clearly communicate basic information and ideas, ensuring understanding at a fundamental level.
• Analyze simple problems to understand the core issues, with guidance from supervisors.
• Develop simple solutions to basic problems under close supervision.
• Evaluate the pros, cons, risks, and benefits of solutions with detailed guidance.
• Learn and apply basic customer-centric principles to improve customer interactions.
• Contribute to team goals by completing assigned tasks accurately and efficiently.
• Actively participate in training and development opportunities to enhance your skills and knowledge.

Key Competencies:

• Following Instructions: Ability to accurately follow detailed instructions and procedures.
• Communication: Clearly conveys basic information and ideas.
• Problem Solving: Identifies and understands simple problems with guidance.
• Customer Focus: Demonstrates a basic understanding of customer needs.
• Teamwork: Collaborates effectively with team members to achieve common goals.
• Adaptability: Willingness to learn and adapt to new situations and processes.

Extra Information:
Flexible scheduling: Shifts may vary by day and start time based on operational needs; candidates must be comfortable rotating as required.

Cross-squad mobility: This role may be reassigned between operational squads to address priorities; we’re looking for adaptability, fast ramp-up, and comfort switching contexts.

Learning agility: Success requires a steep learning curve—openness to continual upskilling, rapid adoption of new tools/processes, and feedback-driven growth.

Advance notice & collaboration: Schedule adjustments will be communicated with reasonable advance notice and, when feasible, we’ll consider preferences while protecting service levels.

Legal compliance: All shift assignments and changes adhere to applicable labor laws and company policies (e.g., rest periods, maximum hours, overtime/premium pay).

Benefits

• Health and life insurance
• Food card
• 17 days of paid vacation with 25% vacation bonus
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Extended maternity and paternity leaves
• Equity at Nubank

Diversity & Inclusion at NubankWe want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.