[What the role is]
We are seeking a meticulous individual who is passionate about creating an intuitive UX/UI and user-friendly digital interface, enhancing learning experience. You will be part of the team managing the various digital platforms, focused on creating innovative digital experiential service for our varied users, particularly Career Practitioners and individuals in CareersIgnite, a new platform.[What you will be working on]
User Research & Behavioural Insights
Design & conduct user research (eg surveys, interviews, usability testing) to identify usability gaps and adoption barriers
Apply behavioural insights and nudges to improve awareness, adoption and engagement of Careers Ignite
Translate insights into prioritised, actionable recommendations within tight delivery timeline
UX, Service Design & Journey Optimisation
Map & optimise end-to-end user journeys for CareersIgnite and related digital services
Identify high-impact UX/UI improvements and work with internal teams or vendors to implement changes
Ensure usability and accessibility considerations are embedded into design recommendations
Digital Innovation & Experimentation
Identify and pilot digital tools or solutions (including Generative AI where appropriate) that can quickly improve user experience or operational efficiency
Design and run time-bound experiments to test feature enhancements, nudges or onboarding improvements
Analytics, Measurement & Impact Evaluation
Define and track clear success metrics (eg adoption, engagement, tasks, completion, satisfaction)
Analyse usage data to evaluate effectiveness of implemented changes
Produce & translate insights into deliverable system changes
[What we are looking for]
Knowledge & Skills
Strong grounding in UX/UI and service design, including usability and accessibility.
Hands-on experience in user research, behavioural insights, and data analysis to drive adoption and engagement.
Familiarity with UX, collaboration, and analytics tools, digital platforms, and emerging technologies (e.g. Generative AI).
Abilities & Aptitude
Strong user-centric and empathetic mindset.
Self-directed and able to deliver outcomes in fast-paced, time-bound environments.
Effective problem-solver and communicator, able to collaborate across stakeholders.
Adaptable and resilient in response to changing priorities.