Workspace Experience and Operations Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

OVERALL ROLE The Facilities Coordinator/Officer (Soft Services) will assist the Branch FM Operations Manager to set up, implement, run and manage facility operations processes and functions across all aspects of soft services delivery at branches including but not limited to reception, cleaning, indoor plants, mail/shipping, conference room services on the assigned client portfolio.

The role is also responsible for the vendor oversight for reactive and planned maintenance, purchasing of materials, equipment and supplies, occupancy services and providing prompt response to facilitate corrective actions from end‐user complaints or calls for assistance relating to soft services delivery

MAJOR RESPONSIBILITIES

 Leadership (where applicable) – Assist to ensure that soft service staff is trained and qualified to perform the duties they are expected to carry out – Develop and sustain a high‐quality well motivated team   – Lead by example and groom the team in achieving maximum  client satisfaction level – Provide professional advice and guidance for service delivery team

 Client/Stakeholder Management – Manage the key client team representatives effectively to ensure that expected service levels are achieved – Coordinate with stakeholders to ensure smooth delivery of programs and procedures

 Procurement & Vendor Management – Assist to review the service practices of soft services contractors to deliver quality work practices in line with the service provider recommendations, established processes, tools and documentation – Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendor’s works) – Manage contract vendors for soft services in assigned portfolio

 Finance Management – Assist to plan and manage budgets for soft services operational contracts – Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner – Ensure prompt and accurate management of purchase orders

 Health & Safety Management – Conduct regular audits to ensure safety procedures on site are in place and working to established policies and standard operating procedures for the management of the client’s working environment – Ensure compliance with statutory regulations on fire, health and safety standards – Protect the health and safety of staff and others by adhering to and developing guidelines and strategies – Assist in carrying out safety procedures when needed

 Operations Management – Assist in the implementation of Industry Best Practice operations – Continuous optimization of processes, tools and documentation – Conduct site inspections and assessments to ensure all procedures and performance measures are maintained at all times – Seek ways to constantly reduce cost and improve operational standards without negatively impacting the quality of customer service or the quality of the work environment – Maintain premises in neat and good working condition at all times – Maintain clean desk policy – Assist with Client Service Agent coverage from time to time    – 24/7 emergency call support and site attendance is required

Ideal Experience 

Minimum 5 years’ experience in in facilities, property management, hospitality or related field preferred, preferably with 3 years working experience in the area of soft services delivery, contractor management and/or customer service  Tertiary qualifications in Facilities Management / Hospitality will be advantageous  Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous

Location:

On-site –Chengdu, SC

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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