Works Monitoring Officer

VIC - ClaytonService Stream are on the hunt for a new Works Monitoring Officer to join us in our Clayton location in the new year!

Service Stream has been awarded the Metropolitan Victorian Road Maintenance Contract (VRMC) - South Central Region by the Department of Transport and Planning (DTP) Victoria. We are now delivering routine maintenance and defect rectification works, as well as refurbishment and upgrade projects, under a major long-term contract with the Victorian Government.

Reporting to Network Intelligence Operations Manager, the Works Monitoring Officer supports safe, compliant and efficient completion of all VRMC Works. A committed team player who drives for service excellence and continuous improvement, the Works Monitoring Officer will be based in our Network Intelligence & Operations Centre (NIOC) in Clayton. This position works on a weekly rotating roster between the Works Monitoring Officers from 6am to 2pm, 8am to 4pm and 10am to 6pm.

The Work Monitoring Officer role is a dynamic opportunity to take ownership and shape a high-performing team, driving safe, compliant, and efficient road maintenance works across Victoria. In this fast-paced, KPI-driven environment, your problem-solving skills and ability to stay calm under pressure will be crucial to delivering results. With a strong focus on accountability, continuous improvement, and excellence, you’ll play a key role in building processes that set the foundation for long-term success while making decisions that truly matter. 

Key Responsibilities:

• Track and manage works in real-time to keep crews safe and communities moving.
• Coordinate responses to incidents and emergencies, working closely with the DTP Traffic Management Centre.
• Apply jeopardy management principles to keep projects on track and compliant with Section 750PB and KPIs.
• Collaborate with inspectors, supervisors, subcontractors, and field crews to resolve issues quickly.
• Produce accurate reports and use data insights to improve performance.
• Drive continuous improvement and help shape future processes for success.

About You:

• Self-driven, accountable, and thrive on delivering results
• Experience in operations, project coordination, or high-volume works in road maintenance, civil construction, or logistics.
• Strong problem-solving skills and ability to work under pressure in a KPI-driven environment.
• Knowledge of traffic management, jeopardy management, and end-to-end work order processes.
• Proficiency in reporting, data analysis, and Excel, with experience using works management systems and GIS tools.
• Excellent communication and stakeholder engagement skills.
• A commitment to safety and continuous improvement.
• Familiarity with Section 750PB requirements and VRMC operations (highly regarded).
• Formal qualifications in civil construction, logistics, or customer service are a bonus, but not essential if you can demonstrate equivalent capability.

About Us:
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits Of Working With Us Include:

• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more! We also offer access to novated leasing.
• Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – we are committed to fostering a workplace culture that values diversity and inclusion. We celebrate excellence through our Kudos Awards, and significant milestones from 5 years of service are rewarded.

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How To Apply:
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would absolutely welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email talent.transport@servicestream.com.au.

Key Words:

Network Operations Coordinator, Works Coordinator, Maintenance Operations Officer, Asset Monitoring Officer, Operations Control Officer, Field Operations Coordinator, Infrastructure Monitoring Officer, Traffic Operations Officer, Incident Response Coordinator, Network Control Officer, Traffic Management Coordinator, Project Support Officer, Compliance & Monitoring Officer, Service Delivery Coordinator, Performance Monitoring Analyst, Operations Analyst, Workforce Planning Officer, Performance Reporting Officer, Scheduling & Coordination Officer, Scheduler

Field Services

How to Apply