Workplace Manager

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

The Trade Desk is seeking an inspirational Workplace Manager to join our dynamic Workplace Services team in our San Jose office. This role is based onsite in San Jose and requires working in the office 5 days per week.

Our Workplace Managers lead teams responsible for creating a “best in class” workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This role covers a diverse range of responsibilities and focuses on owning and managing day-to-day operations for one of our office locations.

This person will be a strong Cultural Ambassador for The Trade Desk, bringing first-class hospitality and a customer-centric approach to work each day. Candidates must be able to work independently without on-site supervision, manage multiple projects in a fast-paced environment, and have excellent written and verbal communication skills. The ideal candidate has strong mentorship qualities to guide and educate team members, office staff, and office leadership. This role is multi-faceted, dynamic, and engaging; an upbeat, positive attitude is a must.

What you’ll do:

• Lead efforts to elevate the holistic workplace experience by demonstrating a strong hospitality focus across wide array of services such as employee and guest arrival experience, office communications, food and beverage, facilities, health and safety, space planning, office culture activation, office events support, and shipping and receiving
• Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization that effectively balance the needs of the workplace team, the office, and the business
• Lead communication efforts for our team, communicate difficult concepts across various platforms with professionalism, creativity, and clarity in a way that effectively influences others
• Partner with members of the Real Estate and Workplace Services team and other departments to help ensure successful completion of special office projects
• Actively assess the pulse of the office by engaging with employees at all levels of the organization and sharing insights with the workplace leadership team in order to achieve successful organizational outcomes
• Use independent judgment, proactively and efficiently manage end to end workplace operations, create and implement scalable process and procedures, manage budgets, and oversee delivery of programs and services that positively impact the workplace culture and employee productivity
• Coach and mentor other members of the team and provide guidance on complex issues facing the workplace organization
• Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews
• Delegate and prioritize effectively while balancing competing priorities
• Regularly exercise discretion and independent judgement to implement important action 
• Understand importance of local government nuances and rules & regulations 
• Work closely with other managers and senior leaders to coordinate across departments and build The Trade Desk’s organizational capabilities 
• Maintain broad understanding of the processes, procedures, and systems used to accomplish team’s work and familiarity with the underlying concepts in other disciplines within the function 

Who you are:

• 5+ years of direct or comparable experience implementing and managing a fast-paced office or professional work environment; experience within the tech sector is a plus
• Excellent organizational and problem-solving skills; solution-focused, high EQ, professional, collaborative, reliable, and service-oriented
• Passionate—your work matters, and you bring an upbeat attitude and attention to detail
• Gritty—creative, resilient, and persistent in finding solutions
• Excellent decision quality—know when to escalate and when to make independent decisions, understanding downstream impact across teams, offices, and global objectives
• Strong team player with experience working with C-Suite and executive-level stakeholders
• Experienced managing teams of managers and/or individual contributors
• Creative thinker with the ability to suggest innovative ideas and improvements
• Strong business acumen and understanding of business insights
• Excellent written and verbal communication skills in both large and small group settings
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Able to respond after hours for emergencies and work outside designated hours as needed
• Comfortable with active duties requiring walking, standing, reaching, bending, and crouching
• Ability to lift 50 lbs #LI-LM2

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.