Workplace Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $94300 - $136800 + annual target bonus

Location: San Jose, CA | TikTok office

Travel: San Francisco office 1 - 2x / month

Workplace Experience Manager - JLL

What this job involves:

The Workplace Experience Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization. This role focuses on creating a productive, safe, and engaging workplace for employees and visitors in a fast-paced, dynamic technology client environment. The Workplace Manager leads direction with cross-functional teams, collaborates with various stakeholders including HR, Facilities, IT, and external vendors, and ensures timely delivery of team objectives and service level agreements. 

Your day-to-day tasks will include: 

• Team Leadership & Operations: Lead workplace teams with guidance, mentorship, and performance management while managing deliverables, timelines, and cross-functional coordination in fast-paced environments

• Data Analysis & Reporting: Collect and analyze workplace performance metrics (space utilization, service volumes, costs, satisfaction) and deliver monthly business review presentations to senior leadership

• Facilities & Space Management: Oversee maintenance, inspections, preventative programs, space planning, office layouts, and ensure optimal workplace conditions meeting safety and environmental standards

• Workplace Services & Technology: Manage employee amenities (reception, mailrooms, conference rooms, fitness centers) and workplace technology systems (access control, booking systems, AV equipment)

• Vendor Relations & Budget Control: Manage vendor relationships, contracts, and service quality while developing budgets, monitoring expenses, and identifying cost-saving opportunities

• Work Order & SLA Management: Oversee work order ticket systems, enforce strict SLA compliance for response times, and conduct quality audits of vendor and team performance

• Employee Experience & Compliance: Support engagement initiatives, workplace events, communication strategies, and ensure compliance with all relevant workplace regulations and policies

Required Qualifications:

• 3+ years' experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment. 
• Demonstrated leadership experience managing teams of 5+ people in fast-paced, deadline-driven environments. 
• Strong project management skills with experience managing multiple concurrent deliverables and meeting tight deadlines. 
• Experience with data collection, analysis, and reporting using Excel, PowerBI, or similar analytics tools to generate business insights. 
• Proven presentation skills with experience delivering executive-level business reviews and monthly performance reports to senior leadership. 
• Knowledge of facility inspections and preventative maintenance programs including HVAC, electrical, plumbing, and building systems. 
• Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments. 
• Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels. 

Preferred Qualifications:

• Knowledge of health, safety, and environmental regulations applicable to the workplace. 
• Experience in budgeting, cost management, and vendor contract negotiations. 
• Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite. 
• Advanced Excel skills for data analysis, dashboard creation, and reporting automation. 
• Experience with building automation systems and computerized maintenance management systems (CMMS). 
• Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment. 
• Experience with performance management and team development in high-pressure situations. 
• Problem-solving skills and the ability to address and resolve workplace-related issues quickly and efficiently. 
• Flexibility and adaptability to changing work demands and evolving workplace strategies. 
• Customer service orientation and a commitment to providing exceptional workplace experiences while maintaining operational efficiency. 
• Proven track record of successfully managing team deliverables and meeting aggressive timelines in dynamic work environments. 
• Professional facility management certifications (CFM, FMP, or similar) demonstrating expertise in preventative maintenance and facility operations. 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

103,730.00 – 150,480.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.