Workplace Experience Manager

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters

The Workforce Experience Manager is a highly visible position responsible for the daily rhythm of our workspace, creating the seamless welcoming experience of the Group 1001 corporate office in Zionsville.  This position supports and reports to the Director of Facilities and will be the go-to person for various corporate office events, space management and overall workplace experience, ensuring alignment with organizational goals.

How You’ll Contribute

Hospitality

• Serve as the primary point of contact for workplace inquiries and employee experience needs
• Cultivate a people first culture that reflects our company’s values and brand
• Manage the front desk reception team, ensuring every visitor and employee receives a warm, professional welcome
• Manage relationships with hospitality vendors, caterers, and service providers
• Negotiate contracts and ensure service level agreements are being met.

Event Coordination and Management

• Plan, coordinate, and execute workplace events from executive meetings to company-wide celebrations.
• Partner with Facilities Director and other internal stakeholders to create the event experience
• Manage event logistics including catering, A/V setup and vendor coordination

Space & Resource Management

• Collaborate with facilities, HR, IT and executive leadership to understand and meet employee needs and preferences
• Manage room reservations and service now application to ensure timely responses and drive continuous improvement in workplace policies and programs.
• Evaluate and optimize office space utilization including move/add changes, space resent, and furniture management
• Ensure adherence to all health and safety regulations and company polices including emergency preparedness protocols.

Operations and Strategic Support

• Serve as the Facilities Director trusted partner on strategic initiatives
• Collaborate with the internal and external business partners
• Develop and track workplace experience utilizing ServiceNow metrics and analyzing feedback on corporate events and workplace programs

What You’ll Bring

• 3-5 years’ experience in workplace experience, hospitality, or office management
• Bachelor’s degree in hospitality or business administration is preferred
• Proven track record managing front office operations including space management and various software platforms
• Proactive hospitality mindset anticipating needs before they arise with a solutions-oriented focus and strong interpersonal communications skills.
• Prior experience working in a face-paced corporate environment demonstrating the ability to remain calm under pressure
• Prior experience event planning and executive experience in a corporate setting
• Outstanding organizational skills with the ability to juggle multiple priorities and remaining calm under pressure

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

 

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

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