Workplace Experience Lead

About The Role:

We are opening our NYC headquarters and are looking for an experienced, highly organized Workplace Experience Lead to build and maintain a welcoming, high-performing office environment for our growing team.

This is a foundational role that will shape the in-office experience for employees, visitors, and partners. You will own the day-to-day operations of the office - from facilities coordination and vendor management to employee experience and event management. You’ll partner closely with People and Workplace Technology to ensure the office runs smoothly, efficiently, and in a way that reflects ShopMy’s culture and brand.

This role is ideal for someone who thrives in fast-paced, high-growth environments and takes pride in creating exceptional in-person experiences.

Your Impact to The Role:

• Own daily office operations for our NYC HQ, ensuring a seamless, welcoming, and organized environment
• Own the overall in-person employee experience strategy, serving as the primary driver of how ShopMy shows up as a physical workplace
• Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the primary point of contact
• Oversee stocking and organization of the kitchen, common areas, and office supplies
• Coordinate badge access, security protocols, and visitor check-in processes in partnership with Workplace Technology
• Welcome guests, candidates, and partners, ensuring a best-in-class in-office experience
• Support onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access)
• Partner with People to support internal events, team gatherings, and company-wide moments
• Manage mail, deliveries, and shipping logistics
• Manage all office related communications - in partnership with People 
• Manage receptionist and any other workplace experience hires
• Monitor office budget and track vendor invoices/expenses
• Proactively identify and implement improvements to enhance the office experience
• Help reinforce a culture of collaboration, energy, and hospitality within the physical workspace

You Are Energized By:

• Creating thoughtful, welcoming environments where people can do their best work
• Being the go-to person who keeps things organized and running smoothly
• Building operational systems from the ground up
• Anticipating needs before they arise
• Working cross-functionally with People, Technology, and Leadership
• Contributing to a high-growth, fast-moving startup environment
• Bringing structure, polish, and warmth to in-person experiences

What We Are Looking For:

• 5+ years of experience in office management, workplace operations, hospitality, or similar roles
• Experience supporting a fast-growing startup or high-growth environment preferred
• Strong organizational skills and exceptional attention to detail
• Someone who is energized by planning and running events
• Proactive, resourceful, and solution-oriented mindset
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and vendors simultaneously
• Must be based in NYC and available to be on-site full time at our NYC headquarters
• High level of professionalism and discretion

Bonus Points: 

• Experience helping launch or relocate an office
• Experience managing office budgets
• Familiarity with access control systems and workplace tools
• Background in hospitality or event coordination
• Experience working within fashion, beauty, media, creator economy, or premium brand environments
• Passion for fostering strong company culture through physical spaces
• People management experience