Workplace Experience Coordinator (NYC)

In this role, you will: 

Reception & Daily Office Operations (40%) 

• Serve as the friendly, professional face greeting employees, visitors, and vendors at our main reception desk 

• Register visitors in Robin and building visitor management systems, coordinate with building security for seamless entry 

• Monitor reception area presentation throughout the day, maintaining polished, professional appearance 

• Conduct daily walkthroughs of all office areas using a standardized checklist, identifying and addressing cleanliness, maintenance, safety, or aesthetic issues proactively 

• Take immediate action on issues within scope or escalate appropriately to Assistant Director or building management 

• Maintain ownership mindset as front-line representative ensuring exceptional office experience 

Mail, Package & Supply Management (20%) 

• Receive, log, sort, and track all incoming mail and packages using Shipping 360 system 

• Deliver time-sensitive items within 2 hours and notify recipients of package arrivals 

• Forward misdirected mail to appropriate College Board locations 

• Advise employees on outgoing mail procedures and schedule FedEx pickups 

• Check designated supply areas weekly and restock office supplies, paper towels, meeting accessories, and essentials before stockouts occur 

• Organize supplies for easy access and maintain professional, organized appearance 

Café, Pantry & Common Area Excellence (15%) 

• Conduct multiple daily inspections (3-4x) of café and pantry areas ensuring they’re clean, organized, and inviting 

• Maintain a clean, organized, and inviting atmosphere in all shared spaces through regular tidying and upkeep by straightening furniture, clearing trash, and wiping down surfaces 

• Monitor inventory levels and alert vendors to restock needs proactively 

• Coordinate Sharebite group lunch deliveries for Bites @ The Board program, organizing meals for easy employee pickup 

• Assist employees with locating their lunch orders, guide those without orders to available extras, and resolve any damaged deliveries or order discrepancies promptly and professionally 

• Report equipment malfunctions requiring vendor repair 

Meeting & Event Support (15%) 

• Serve as point of contact for meeting organizers, advising on available rooms, amenities, existing bookings, and catering partners 

• Coordinate vendor access, manage Certificates of Insurance (COI) requests, and arrange building coordination 

• Set up and break down meeting rooms, rearrange furniture for different configurations 

• Receive catering deliveries and direct setup when needed 

• Assist with event setup, execution, and cleanup for office celebrations, all-hands meetings, and team gatherings under direction of Assistant Director 

Process Documentation & Continuous Improvement (10%) 

• Write clear process documentation for assigned workplace experience procedures 

• Update documentation when processes change or improve 

• Follow standardized processes to ensure consistent, high-quality service delivery 

• Escalate facility issues to ABM (janitorial services) with detailed documentation and follow up to completion 

• Share ideas for operational improvements and efficiency gains 

About You 

Exceptional candidates can effectively speak to: 

• 2-4 years of experience in customer service, hospitality, office operations, facilities coordination, or related service-oriented fields 

• Exceptional customer service orientation with genuine passion for helping people and creating welcoming experiences 

• Strong organizational and multitasking abilities to manage multiple priorities, maintain attention to detail, and keep operations running smoothly 

• Proactive problem-solving skills that spot issues before they escalate and take initiative to resolve them independently 

• Professional communication skills (verbal and written) with warmth, clarity, and professionalism 

• Technical proficiency with Microsoft Office Suite (Outlook, Word, Excel) and comfort learning new systems like Robin, Shipping 360, and ticketing platforms 

• Self-direction and independence to work with minimal supervision, make good decisions, and escalate appropriately 

• Calm demeanor under pressure maintaining composure when handling multiple requests simultaneously 

• Physical capability to lift supplies up to 40 lbs, stand and move around the office throughout the day, and arrange furniture as needed for meetings and events 

• Reliable on-site presence with consistent attendance, punctuality, and commitment to being available Monday-Friday in the New York City office 

All roles at College Board require:  

• A passion for expanding educational and career opportunities and mission-driven work 

• Authorization to work in the United States for any employer 

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.  

• Clear and concise communication skills, written and verbal 

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. 

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. 

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. 

About Our Process   

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. Preferred application deadline is Sunday, November 30th. Please keep in mind that College Board offices will be closed November 27th – November 28th and December 25th – January 2nd so it is better to apply sooner than later.  

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.    

What We Offer 

At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. 

A Thoughtful Approach to Compensation 

• The hiring range for this role is $50,000 - $65,000 

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. 

• We aim to make our best offer upfront—rooted in fairness, transparency, and market data. 

• We adjust salaries by location to ensure fairness, no matter where you live. 

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. 

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