Your Role
At Gensler, the workplace is more than a space, it’s an experience. Our Workplace Experience Coordinators are the ambassadors of that experience, serving as the welcoming face of our Dallas office and ensuring every guest and employee interaction reflects our culture of hospitality, creativity, and excellence. This role replaces the traditional Receptionist and Hospitality Coordinator model, creating a seamless, high-touch, always-covered Front of House (FOH) environment. Together, our Coordinators ensure continuous presence, elevated service, and operational consistency throughout the workday.
What You Will Do
Front of House & Guest Experience
Deliver warm, professional greetings to all visitors and employees
Manage visitor check-in, badges, and all security compliance procedures
Ensure continuous FOH coverage, one Coordinator is always present for safety and service continuity
Answer and route incoming calls; manage shared inbox and communication channels
Coordinate guest logistics, including welcome emails, parking instructions, and visit confirmations
Ensure all guests are expected, logged, and greeted by name for a personalized experience
Hospitality & Workplace Support
Oversee meeting room readiness, cleanliness, and technology checks
Coordinate catering orders, vendor deliveries, and event support.
Maintain hospitality zones including FOH, lounges, and collaboration areas
Support onboarding through office tours and workspace preparation
Assist with workplace programs, committee initiatives, and employee experience events
Team Collaboration
Partner with the Facilities Coordinator to ensure space readiness and timely issue reporting
Support the Workplace Experience Leader in maintaining and elevating service standards
Share responsibilities for phones, guest communications, and hospitality tasks to ensure smooth daily operations
What Success Looks Like
Zero gaps in FOH coverage and a consistently welcoming presence
High guest satisfaction and strong first impressions
Smooth coordination of catering, events, and meeting support
Accurate, proactive communication with guests and internal teams
Strong partnership between both Workplace Experience Coordinators, ensuring seamless handoffs and shared accountability
Who You Are
A hospitality-minded professional who thrives in a people-facing role
A proactive multitasker who stays calm, organized, and attentive in a dynamic environment
A polished communicator with a service-first mindset
Someone who enjoys creating memorable experiences and supporting a collaborative workplace culture
Your Qualifications
3+ years of experience in a professional services environment, with responsibility for employee experience, workplace operations, corporate services, or event planning
Experience in architecture, hospitality, or professional services strongly preferred
Exceptional attention to detail, with strong follow-through, scheduling, and proofreading capabilities
Highly organized and able to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and workplace systems (Teams, work order platforms, etc.)
Ability to perform light physical tasks including bending, reaching, kneeling, and occasional setup or breakdown of furniture or equipment
Self-motivated, resourceful, flexible, and willing to work extended hours to support events and initiatives
This position is in-person. Successful candidates will be located in the Dallas, Texas area. If you’re open to relocating to the area, please apply! Non-local candidates are welcome. Take a look at U.S. News & World Report’s 2025-2026 study on what it's like living in Dallas, Texas!
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.