Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Role Overview:
At Sprinklr, our Workplace Team creates meaningful experiences for everyone who walks through our doors. As a Workplace Coordinator based out of our Austin, you’ll focus on:
Environment - Create and maintain a productive, clean, safe, and healthy work environment.
Experience - Ensure that employee experience is seamless, efficient, memorable, and delightful.
Community - Build a strong community which provides a feeling of belonging to all.
Hospitality - Provide a warm, welcoming environment where we make all feel at home.
Reporting – Help maintain reports to help track finances, space needs, and administrative functions.
Key Responsibilities:
Office Operations and Administration
Support daily office operations to ensure workspaces, meeting rooms, kitchens, reception, and common areas are clean, safe, organized, and well‑maintained.
Perform routine walkthroughs during the day (including end‑of‑day checks) to identify issues and escalate maintenance or facilities needs.
Assist with conference room scheduling and meeting logistics, including coordinating food, beverages, and room setup when needed.
Manage office supplies and pantry inventory, ensuring proactive restocking and organized storage.
Distribute incoming mail and coordinate outgoing mail, packages, and courier services.
Serve as a primary onsite support contact for vendors, building management, janitorial teams, and service providers, escalating issues as needed.
Support office moves, space updates, seating changes, and office assessments in collaboration with Workplace and Real Estate partners.
Reception and Hospitality
Deliver a warm, professional, and hospitality‑driven experience for employees, candidates, and visitors.
Support reception operations, including visitor check‑in, NDA compliance, and badge issuance in line with company procedures.
Ensure conference rooms, collaboration spaces, and reception areas are well‑presented, AV‑ready, and welcoming throughout the day.
Assist with hosting visitors by offering attentive service and ensuring guests are connected with their hosts promptly.
Be the best version of yourself. Be a joyful and authentic presence in the office.
Security, Health & Safety
Monitor and grant office access through access control platforms, building platforms, and other tools as needed. Manage and remove from exiting employees and contractors.
Assist in coordinating and communicating fire drills, safety training, and other emergency protocols.
Maintain first aid kits and emergency supplies, ensuring they are stocked and ready for use.
Follow workplace safety procedures and promptly escalate safety concerns or incidents to appropriate partners.
Employee Experience and Community
Support employee engagement initiatives, including office events, team lunches, celebrations, and cultural moments within approved budgets.
Serve as a friendly first point of contact for routine workplace questions, escalating more complex requests as needed.
Support new hire onboarding by ensuring workstations are prepared, access is provisioned, and new employees receive a welcoming onsite experience.
Assist with distributing office communications and updates as directed by Workplace leadership.
Reporting
Maintain accurate records and logs related to office operations, access, expenses, occupancy, and service requests.
Assist with the preparation and submission of routine monthly reports using established templates and systems.
Support compliance activities by maintaining documentation and assisting with periodic audits as directed.
About you:
2+ years of experience in workplace management, facilities management, office operations, hospitality, or related field.
Bachelor’s degree, Associate’s degree, or equivalent practical experience.
You are a creative problem solver and are always one step ahead.
You are genuinely obsessed with creating positive, welcoming experiences.
You are trustworthy and accountable for your work - you do what you say, and you own what you do.
You are comfortable with both big ideas thinking and getting your hands dirty.
Comfortable handling multiple tasks in a busy, fast‑moving office environment.
You value teamwork and collaboration, always focused on our goals and outcomes.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$60,000 - $100,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.