Workforce Planning Manager

• Work at enterprise scale with real impact
• Access leading tools, data and expert teams
• Hybrid work, central offices and competitive benefits

See Yourself in the Team

At its core, the Retail Operations Strategic Workforce Planning team ensures workforce decisions align with when and how our customers need us most. We translate strategy, demand and service expectations into clear, actionable workforce plans, ensuring the bank has the right people, with the right skills, in the right place at the right time.

We partner closely with Retail Operations leaders and cross-domain stakeholders, using data and insights to navigate complexity and ensure we have the skills and capacity needed to serve customers effectively, safely and sustainably.

 

Do Work that Matters

We're seeking a Workforce Planning Manager to join us in shaping how we plan, understand and optimise our workforce across a dynamic and complex environment. This is a specialist role requiring strong stakeholder engagement skills, where you’ll partner with leaders to design practical, insight-led workforce plans that balance customer outcomes, efficiency, risk and employee experience. .

 

As a Strategic Workforce Planning Manager, you may expect to;

• Lead the development of short and medium-term workforce plans, aligned to demand, strategy and operational priorities
• Translate complex data and demand signals into clear workforce insights and actions that support planning and decision-making.
• Identify patterns, trends and workforce flow dynamics to inform better decision-making
• Partner closely with stakeholders across Retail Operations to challenge, influence and shape workforce strategy
• Design solutions that account for real-world complexity, nuance and changing conditions
• Operate and execute schedule reconciliation controls in line with COO governance standards.
• Take end-to-end ownership of schedule reconciliation and workforce data controls, ensuring pay accuracy, regulatory compliance and operational integrity across Retail Operations.

What we’re looking for

This is a Workforce Planning role first and foremost, supported by strong analytical capability. The ideal applicant will bring:

• Experience in workforce planning / workforce management / strategic planning within a complex environment
• The ability to think in systems, understanding workforce flow, dependencies and trade-offs
• Strong stakeholder engagement skills, with the confidence to influence and challenge constructively
• A curious mindset, you ask why, explore patterns and dig beneath the surface
• Experience working with data to generate insights (e.g. Excel, SQL, dashboards or similar tools)
• The ability to translate data into meaningful, actionable insights, not just analysis

Advertising End Date: 12/05/2026