Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
Salary range (but not limited to):
87,200 - 106,600
About the role
We’re looking for a Workforce Management Specialist to join our growing team!
What you’ll do here:
On a monthly basis, monitor and analyze the quality of the telephone service provided and the transactions carried out, and propose any necessary actions that are in line with the FTE budget.
Monitor and analyze the evolution of various indicators that impact capacity.
Proactively prepare documents for the monthly meeting.
Facilitate the monthly Workforce Planning Executive Committee meeting with partners.
Prepare documents, forecasts and recommendations for the following year’s budget during the budget period.
Review long-term forecasts and align them with recent trends.
Ensure that our data is in line with the reality of operations.
Provide guidance, coaching and feedback to senior analysts to develop their workforce planning skills.
Support senior analysts in using various reports and data to ensure effective operational management.
Demonstrate leadership and be a positive change agent in mentoring senior analysts.
What you bring to the table:
At least three years of workforce management experience.
Ability to influence diverse stakeholder groups and convert strategy into action.
Strategic thinker, not afraid to challenge the status quo.
Strong analytical skills with a keen eye for detail.
Strong ability to collaborate.
Comfortable giving presentations to large groups.
Ability to take initiative and work independently, with minimal supervision.
For candidates located in Quebec, bilingualism (English/French) is required considering the necessity to interact on a regular basis with colleagues across the country.
No Canadian work experience is required, but you must be eligible to work in Canada.
#LI-hybrid
Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.