Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Delivery Excellence Analyst (Junior)
Role Overview
The Delivery Excellence Analyst supports the delivery function by assisting in driving process efficiency, governance, and quality across projects, enhancements, and programs. This entry-level role focuses on tracking delivery metrics, facilitating reviews, standardizing documentation, and helping to maintain adherence to delivery frameworks and best practices. The role offers a foundation in delivery governance with exposure to Workday tenant management and project pipeline tracking.
Key Responsibilities
Governance & Reporting
• Assist in weekly/monthly delivery governance reviews, including tracking tenant utilization and project progress.
• Track and report KPIs such as effort and schedule variance, quality metrics, and customer satisfaction under guidance.
• Support review of effort estimations for Workday implementation projects.
• Prepare dashboards and summary reports using Excel, Power BI, or ADO.
Process Improvement
• Collaborate with teams to identify gaps in delivery processes and tenant management.
• Assist in implementing and maintaining delivery frameworks and templates such as Fit-Gap Analysis, Risk Registers, and Timelines.
• Support quality audits, retrospectives, and lessons-learned activities.
Documentation & Standardization
• Maintain repositories of project documentation, reusable templates, and standard documents related to Workday implementation projects.
• Help standardize reporting and ensure document version control.
• Support capturing PMO/TPM data including project timelines and resource alignments.
Stakeholder Management & Collaboration
• Work closely with delivery leads, PMO, QE, and vendors to monitor delivery quality and governance compliance.
• Facilitate communication among project teams, delivery leadership, and cross-functional stakeholders.
• Support coordination of tenant management forums and align tenant refresh planning with projects.
Analytics & Insights
• Analyze delivery data trends to generate insights for leadership reviews.
• Support benchmarking and business cases for delivery transformation initiatives.
• Assist in monitoring operational metrics such as resource utilization and vendor performance.
Required Skills & Qualifications
• MBA graduate with 0-2 years’ experience in delivery, operations, or related roles; internships or projects related to delivery excellence are a plus.
• Basic understanding of project management methodologies (Agile, Waterfall) and delivery concepts.
• Proficiency with MS Excel, PowerPoint; familiar with Power BI, SmartSheet, ADO or similar tools.
• Strong analytical and problem-solving skills with keen attention to detail.
• Good communication skills and ability to work in team environments.
• Proactive attitude with willingness to learn and take ownership of deliverables.
Preferred
• Exposure to Workday environments or SaaS delivery models.
• Basic knowledge of process improvement frameworks (Lean, Six Sigma).
About us
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.