Wireless Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Cellular Technologies, Customer Support, Device Management, Wireless Communications

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Own your career as a Wireless Technician at GDIT. Here, you’ll have the opportunity to build strong lines of cellular communications using cutting-edge technologies. Your work in Wireless Communications at GDIT will have an impact on our clients’ missions and ensuring personnel on travel are always in contact with their team.

Job Summary:  The USCENTCOM Executive Communications Branch is seeking a highly skilled Wireless Technician to support the secure and non-secure mobile communications needs of the Command. In this critical role, you will be responsible for the provisioning, maintenance, and troubleshooting of specialized wireless and mobile systems used by staff.  You will operate in a dynamic, high-visibility environment where reliability, security, and rapid response are paramount to ensuring uninterrupted command and control (C2) capabilities for the Command.

WHAT YOU’LL NEED TO SUCCEED:

Key Responsibilities:

• Device Management: Procure, inventory, track, configure, provision, and issue secure classified and unclassified mobile/cellular communications devices.

• Lifecycle Support: Conduct comprehensive testing, provide end-user training, and perform troubleshooting throughout the lifespan of the devices.

• Security & Accountability: Develop and enforce procedures to verify that only authorized personnel are issued mobile devices and ensure those users always maintain positive physical control of their assets.

• Customer Support: Provide dedicated, on-site customer service and technical support for all cellular mobility devices and services.

• Analytics & Optimization: Analyze mobile service usage data to identify trends, recommend actionable areas for cost-savings or capability increases, and maintain detailed historical records of device and service usage.

• Data Preservation: Actively identify and preserve text messages and mobile data classified as official records, ensuring they are properly captured and ingested into the Command's Records Management Application.

Required Qualifications:

• High school diploma or equivalent; technical certification or associate degree in wireless/cellular, telecommunications, electronics, or related field preferred.

• DoD 8570 or DoD 8140 IT certs like CompTIA Security + CE.

• Required clearance: Current/active TS/SCI Security Clearance.

• US Citizenship required due to the TS/SCI clearance requirement.

• Must be able to work on site and 5-10% travel required.

Desired Skills:

• Technical Hardware Expertise: Proven experience supporting and troubleshooting wireless/cellular devices, including Apple iPhones, Samsung devices, tablets, and mobile hotspots.

• OS & Security Management: General knowledge of Apple iOS and Android operating systems.

• Mobile Device Management (MDM): Familiarity with MDM and Unified Endpoint Management platforms, specifically Microsoft Intune.

• Provider & Data Management: Skilled in managing mobile data plans, optimizing account services, and coordinating seamlessly with external partners, including DISA and commercial service providers.

• Documentation & Communication: Effective written and verbal communication skills for customer interactions. Highly capable of documenting work performed, including maintenance logs, test results, and incident reports.

• Leadership & Mentorship: Ability to coach and provide guidance to less-experienced professionals, as well as author Standard Operating Procedures (SOPs) for devices and applications.

• Professional Traits: Strong troubleshooting and problem-solving skills, accompanied by a strong work ethic and the ability to perform at a high level while unsupervised.

WHAT GDIT CAN OFFER:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from and apply to solve real-world problems

• Rest and recharge with paid vacation and holidays

#ARMA

#CENTCOM/CITS

The likely salary range for this position is $74,800 - $101,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans