About the Team:
FIS Managed IT group provides support and implementation solutions to customers throughout the U.S. Our engineers work to provide support, design solutions, hardware systems, and provide top-tier customer service.
What you will be doing:
- Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.
- Must be able to propose and implement systems enhancements that will improve the reliability and performance of the systems.
- Must be able to install and maintain software.
- Experience in Large enterprise VMware infrastructures 1000+ VMs
- Must have knowledge and experience in VMWare and virtual infrastructures.
- Must be able to troubleshoot VMware-ESX related incidents.
- Must be able to Patch and maintain ESX host servers.
- Must have extensive knowledge on Windows and Citrix PVS servers.
- Must have knowledge working on Azure, M365 and Exchange.
- Meeting SLA / KPI targets consistently.
- Liaison with vendors for the technical issues/ escalations
- Work in shifts, including UK / US shifts and participate in OnCall rotation including Weekends to cover 24/7 operations when needed.
- Documentation & Operational performance reporting.
What you bring:
- 4-6 years’ experience in working in IT services organization.
- L2 level Knowledge and experience on Windows Servers 2012/16/19/22, VMware infrastructure and Citrix PVS
- Good Knowledge on supporting Office 365, Azure and Exchange.
- Troubleshooting Windows Server, VMware, Citrix servers issues by providing detailed written root cause analysis and action plans for permanent resolution.
- Must be able to effectively analyze and solve problems
- Must be able to monitor usage and performance
- Must be able to troubleshoot server, software and hardware issues
- Sound knowledge and experience on ticket management system / tools. ServiceNow added advantage.
- Knowledge of ITIL
- Excellent written and verbal communication
What we offer you:
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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