ICF is seeking a Web Content Specialist to support the Child Welfare Information Gateway (Information Gateway), a service of the Children’s Bureau (CB), Administration for Children and Families (ACF), U.S. Department of Health and Human Services (HHS). Information Gateway centralizes resources and information, on behalf of the CB, for child welfare, adoption, and foster care professionals, as well as the public.
As a member of the project’s Digital and Web Services Team, the Web Content Specialist will focus on managing, updating, and maintaining high quality digital content across Gateway-managed platforms. The position requires strong Drupal expertise, a solid understanding of UI/UX principles, and the ability to use data and analytics to inform content decisions.
The role will also leverage and critically evaluate available AI tools to streamline content review, enhance workflow processes, and inform continuous improvement efforts. Finally, successful candidates will have demonstrated experience engaging cross-functional teams that include both programmatic and technical experts as well as client and customer representatives.
Key Responsibilities
Manage and update digital content across Information Gateway-managed websites, systems, and platforms.
Administer content in stage and production environments using Drupal and other content management systems.
Maintain and publish web content, ensuring accuracy, consistency, and alignment with project standards.
Integrate a focus on UI/UX and apply UX best practices to inform website recommendations and content enhancements.
Monitor website performance, including broken links, misspellings, and content issues, and coordinate remediation.
Conduct quality assurance checks to ensure content updates are implemented correctly across environments.
Participate in website data monitoring activities and support reporting to surface insights and inform continuous quality improvement.
Coordinate with project subject‑matter experts, technical partners, and internal teams to ensure content updates reflect evolving requirements and user needs.
Leverage available AI tools to increase efficiency in content review, workflow support, and content production processes while applying human judgment to ensure accuracy, relevance, and appropriateness of outputs.
Contribute ideas and recommendations on emerging AI capabilities and how they could enhance website content, user experience, and platform improvements.
Support development of national initiative campaign pages and other tailored web content projects.
Respond to urgent or timesensitive website update requests, providing quick turnarounds while maintaining quality standards.
Collaborate with cross-functional teams and respond to requests for website updates.
Perform other responsibilities as assigned.
Required Qualifications
Bachelor’s degree in computer science, information technology, communications, or a related field.
3+ years of experience in web content management or web administration.
Strong proficiency with Drupal content management systems.
Preferred Qualifications
At least two years of hands-on experience with Drupal.
Experience with data monitoring, reporting, and interpreting website performance metrics.
Familiarity with UI/UX principles and their application in content and website decision-making.
Experience with platform management, content development, and analytics.
Experience supporting federal clients or large-scale/national nonprofit organizations with public-facing programs.
Familiarity with website performance and task management tools such as SiteImprove, Jira, and SharePoint.
Foundational understanding of website analytics and related metrics to support data-informed content decisions.
Knowledge of or demonstrated interest in child welfare and human services–focused content.
Experience with or interest in emerging technologies, including AI/genAI, and their application in content workflows.
Professional Skills
Ability to manage multiple projects simultaneously in a fast-paced environment.
Strong problem-solving skills with the ability to identify issues and recommend solutions.
Strong attention to detail and ability to produce error-free work.
Excellent organization and time management skills.
Strong verbal, interpersonal, and written communication skills.
Ability to work effectively with diverse teams and audiences.
Comfort navigating ambiguity and helping others gain clarity.
Demonstrated professionalism, sound judgment, discretion, and tact.
Willingness to innovate and explore new approaches to improve processes.
Proficiency with M365 applications (Word, Excel, PowerPoint).
Proficiency with virtual collaboration platforms (Teams, Mural, etc.).
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00Nationwide Remote Office (US99)