Watersports Manager

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Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms. 

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.

As the Watersports Manager for Gozzer Ranch and Discovery Marina, you will be part of creating the Gozzer Ranch Experience. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:

• PEOPLE ARE OUR PRIORITY
• WE RESPECT PEOPLE, PLACES, AND CULTURES
• WE DO THE RIGHT THING
• WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1 Essential Function

• The Watersports Manager oversees the daily operations of Discovery Marina’s water sports program, which encompasses the wake surfing lessons, water excursions, Beach, Marina Office, and the Fleet of club-owned surf boats. Their responsibilities include recruitment, staffing, training, maintaining cleanliness, organizing the Marina, and ensuring a welcoming atmosphere for members and guests.

Key Area #2: Daily Operations

• Lead the team to instruct, coach, and facilitate water sports such as wake surfing, wakeboarding, wake foiling, water skiing, paddle boarding, tubing, and kayaking.
• Help maintain the cleanliness and preparation of club and member-owned boats.
• Demonstrate watersports knowledge through safe and engaging instructional lessons, both on water, and within Discovery Marina.
• Rotate within the team and take responsibility for coaching, driving, and spotting.
• Promote and encourage conversation and laughter with members on and off lessons.
• Understand the operational systems of a wide variety of watercraft.
• Adhere to all Idaho State Boating Laws and Regulations.
• Maintain a clean and safe work environment.
• Ensure the highest standard of health and safety is adhered to and that guests are coached on the effective/safe use of all equipment.
• Be outgoing and involved with the members and guests in their recreation activities.
• Uphold the club’s policies and procedures both personally and with other staff.
• Ensure all club assets in and outside of Discovery Marina are used in the best interest of the club.
• Go above and beyond to provide members and guests with once-in-a-lifetime recreation experiences.
• Assist in the fueling of club and member-owned boats.
• Always maintain a professional appearance and positive attitude.
• Uphold an excellent standard of customer service.
• Encourage club members and guests to partake in water sports activities.
• To assist Marina Manager and Dock Hands with day-to-day operations. Including but not limited to cleaning, docking, and prepping boats.
• Set up and maintain sporting equipment, as necessary. 

Key Area #3 Marina Maintenance

• Assist in the maintenance and repair within the marina, office, beach, and back-of-house areas.
• Developing and implementing maintenance schedules and procedures to ensure the proper functioning of all equipment, structures, and utilities that comply with the club's operational schedule.
• Conduct regular inspections of the marina premises to identify any maintenance or safety issues.
• Managing the inventory of maintenance supplies, tools, and equipment, and ensuring their availability when needed.
• Responding to maintenance requests and addressing any urgent or critical issues promptly.
• Providing training and guidance to staff on proper maintenance techniques and safety procedures.
• Participating in meetings and providing input on marina improvement projects and long-term maintenance plans.
• Maintaining positive relationships with marina and club members, addressing their concerns, and ensuring their satisfaction with maintenance services.
• Conducting regular inspections of slips to ensure they are in good condition and meet safety standards.

Key Area #4 Valet Operations and Team

• Assist in the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery.
• Daily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning.
• Provide fueling, pump-outs, details, and drop-offs when requested.
• Maintaining accurate records of boat inventory, including boat details, owner information, and storage locations.
• Delegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations.
• Implementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats.
• Collaborating with boat owners to understand their specific needs and preferences, providing personalized service.
• Monitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment.
• Conducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary.
• Assists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required.
• Understanding member and member guest needs.  Provide them with personalized solutions by suggesting activities and facilities provided by the Club.
• Create a clean, safe, welcoming atmosphere.
• Daily stocking of towels, sunscreen, water, ice, and any other amenities.
• Keep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily.

Key Area #5 Club Wake Boats, PWCs, Pontoons, and Cruiser Boat Maintenance

• Daily boat maintenance includes uncovering and covering, stocking basic supplies, and wiping down and cleaning.
• Providing boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning.
• Create a club boat maintenance schedule to ensure that all club boat services don’t interfere with club operations.
• Scheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested.
• Diagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action.
• Scheduling club boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems.
• Conducting boat winterization and de-winterization procedures to protect boats during the off-season.
• Conducting boat safety inspections to ensure compliance with relevant regulations and standards.
• Responsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items.
• Schedule launching and retrieving their boats from the water.
• Maintaining accurate records of services.

• Ensure all fleet boats are operating on schedule.

Key Area #6 OP Office and Marina Office   

• Work with the OP Office on all scheduling, charging, tracking, and forecasting of OP Activities at the Marina
• Structure the Marina Office to be a complimentary service to the membership and improve communication with the line staff.
• Capture all revenue and create added revenue sources through additional programming and services at the Marina.   

Key Area #7 Beach and OP Recreation   

• Assist in purchasing and maintaining an adequate amount of beach recreation supplies (aqua glide, paddle boards, kayaks, etc.).
• Seasonal set-up, breakdown, and storage of all beach equipment.
• Ensure all staff are family-friendly and engaging for the area.
• Create a clean, safe, welcoming atmosphere.
• Daily stocking of towels, sunscreen, water, ice, and any other amenities.
• Develop programs and encourage the membership to get involved in OP activities.   

Key Area #8: Member Experience and Vibe

• Uphold the Club’s policies and procedures both personally and with your staff.

• Ensure that each member and member guest receive outstanding service in a friendly environment.  This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge.
• Communicate with members to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team.
• Exceed member and member guest expectations.
• Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality.
• Give personal attention and take personal responsibility for a member and member guest experience.
• Promoting services and activities provided to Gozzer Ranch members.
• Understanding member and member guest needs.  Provide them with personalized solutions by suggesting activities and facilities provided by the Club.
• Assisting in creating the service vibe with your team through service-minded experiences.

Key Area #9: Teamwork

• Work intentionally to include all co-workers and peers.
• Support Club wide services and events when possible.
• Create good working relationships with ALL Gozzer Employees.
• Maintain a courteous attitude toward ALL Gozzer Employees.

Key Area #10: Recruiting and Training

• Work with Human Resources and the marina manager to organize and create a recruitment plan that accurately identifies needs. 
• Participate in activities to increase overall applicants to Gozzer Ranch.
• Attend college career days, and local job fairs and keep an online presence for posting all needed openings.
• Be creative and innovative in ways to recruit and retain staff of 20-30 employees in the different areas (Dock, Beach, Marina Office, Boat Captains, and Crew).
• Plan and implement safety procedures, making sure the staff is certified with basic skills and has the necessary resources available (CPR, first aid, USCG certification, and background checks).
• Ordering uniforms and ensuring the staff is dressed appropriately each day for the specific areas.
• Developing and implementing training programs for marina staff, including new hires and ongoing professional development.
• Assessing training needs and identifying areas for improvement in knowledge, skills, and performance.
• Creating training materials, including manuals, presentations, and online resources, to support the training programs.
• Keeping open lines of communication with staff to gather feedback, address concerns, and ensure training programs meet their needs.

Knowledge, Skill, and Abilities:

• Prior watersports management experience preferred.
• Must have strong overall knowledge of boats.
• Must have knowledge and adherence to all state laws pertaining to the sale and service of liquor and other alcoholic beverages.
• Comply with Idaho State Health and Wellness regulations.
• Possess good computer knowledge.
• Ability to work effectively with all personality types.
• Ability to understand and carry out verbal and written instructions independently.
• Ability to perform mathematical calculations correctly.
• Ability to work weekends, holidays, mornings, and nights.
• Ability to work in all weather conditions and temperatures including inside and outside areas.
• Ability to perform light physical tasks, exerting up to 25 lbs. of force on a frequent basis and up to 75 lbs. on an occasional basis independently or with help.
• Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying.

About Discovery Land Company: Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their architectural styles, world-class amenities, and high levels of service. We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable. We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About Gozzer Ranch Golf & Lake Club: Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com