Watches & Fine Jewellery Retail Operations Executive

The Impact You Can Create at Chanel

As a WFJ Retail Operations Executive, you will play a pivotal role in supporting boutique operational excellence across the Middle East. Your thoughtful coordination and proactive mindset will help ensure seamless daily operations, empowering boutique teams to deliver the ultimate client experience. By anticipating challenges, orchestrating complex projects, and championing continuous improvement, while also diligently managing essential operational tasks, you will contribute to elevating every aspect of the retail journey. Your efforts will directly support the growth and performance of the Watches & Fine Jewellery business, reinforcing operational excellence and enabling ongoing success across the region.

Missions

Reporting to the Business Development & Operations Manager W&FJ, your main missions are :

Boutique Operations

• Oversee and manage all boutique processes, ensuring strict compliance with Chanel’s internal policies and procedures.
• Lead the deployment and effective use of retail tools and processes for both front and back-office teams, empowering team members to achieve operational excellence.
• Maintain up-to-date knowledge of tools and process implementation, ensuring optimal usage in collaboration with boutique teams.
• Foster strong, collaborative relationships with Retail teams to drive efficiency and streamline operations.
• Proactively identify opportunities to enhance processes and play an active role in initiatives aimed at continuous operational improvement.

Projects & Boutique Opening

• Coordinate and support the rollout of strategic retail projects (e.g., ACET, immersive screen, CHANEL & MOI, HERO), ensuring timely and effective implementation across all boutiques.
• Serve as the main point of contact for project stakeholders within both boutique and office environments, providing regular updates and gathering feedback.
• Collaborate with the Learning team to ensure comprehensive training for all retail teams on new tools, systems, and projects.
• Partner with After Sales, Finance, Supply Chain, and other departments to ensure alignment and address operational impacts for both projects and boutique openings.
• Act as coordinator for new boutique openings, orchestrating logistics, documentation, and operational readiness in close partnership with cross-functional teams.
• Ensure all operational systems and tools are in place, and staff are fully trained prior to opening, supporting a smooth and successful launch.

Warehouse & Admin Coordination

• Act as the main liaison with Supply Chain and Warehouse teams, ensuring smooth communication and coordination regarding deliveries, transfers, and inventory management.
• Coordinate ordering for all office teams, including Retail Partners’ orders, marketing materials, CRM and gifting items, uniforms, and After-Sales related orders, in collaboration with relevant departments.
• Serve as the key reference point for all matters related to orders and warehouse administration.

You Are Energized By

• Working in a dynamic, fast-paced environment where every day brings new challenges and opportunities for growth.
• Building strong, cross-functional partnerships to drive efficiency and achieve collective goals.
• Collaborating as a true team player, supporting colleagues and contributing to strong working relationships across departments.
• Finding solutions for operational challenges and identifying opportunities for continuous improvement.
• Playing a central role in the launch and smooth functioning of boutique operations projects and seeing the results of your efforts.
• Being at the heart of strategic retail projects that enhance CHANEL client journey.

What You Will Bring

You bring a solution-oriented mindset and a passion for operational excellence, grounded in a deep understanding of retail dynamics.

Highly organized and attentive to detail, you thrive in fast-paced environments and excel at managing multiple priorities.

Your collaborative spirit enables you to build strong relationships across cross-functional teams, driving collective success.

Proactive and agile, you continuously identify opportunities for improvement and readily adapt to changing business needs.

Your exceptional communication and interpersonal skills make you a trusted liaison between boutique teams and office departments, ensuring that key projects, updates, and operational topics are clearly communicated to head office and management for maximum visibility and alignment.

You are comfortable working with a wide range of operational tools and systems, and are committed to delivering the highest standards of client experience through seamless boutique operations.

Analytical and solutions-focused, you anticipate and resolve operational challenges, translating data into actionable insights and striving for continuous improvement.

You manage multiple projects and deadlines simultaneously while demonstrating a high sense of integrity, professionalism, and discretion.

Your experience is supported by a bachelor’s degree in Business Administration, Retail Management, or a related field (preferred), and at least three years in retail operations, project coordination, or a similar role within a luxury or fashion environment.

Experience supporting boutique operations and large-scale retail projects is a strong advantage.

Fluency in English is required, and additional languages are considered a plus.