Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
POSITION-SUMMARY:
The Warranty Engineer leads the warranty system for assigned products and sites in an organized, timely, and well documented manner to meet the expectations of internal and external customers which will improve quality and lower costs. They will implement a pro-active approach to warranty and drive continuous improvement in the warranty system. They will escalate issues as needed and comply with quality system and documentation requirements. All while working as part of cross functional teams often including customers.
MAJOR RESPONSIBILITIES:
With a focus on continuous improvement and a reduction in warranty costs: · Lead cross-functional teams for corrective actions and analysis (8D reports) · Review, provide input and approve warranty related reports · Review warranty charges for compliance to agreements with customers and dispute discrepancies / provide acceptance of charges. · Maintain monthly health charts as required · Navigate customer websites to retrieve/review warranty claims and information if needed · Support Warranty Oversight Commitee initatives and updates · Update and maintain warranty database related files. · Collect, analyze, interpret and share warranty information appropriately (FAN charts; MIS; etc.…). · Complete warranty part return analysis and create a customer ready lab report including conclusions. · Build warranty predictive models to calculate future risk when needed (Weibull) · Supervise warranty admins and techs when defined.
· Monitor customer related warranty data for out of control warranty; report and react accordingly,
escalation when needed.
· Lead Warranty Improvement Teams with Product Engineering and Plant Quality when needed
· Capture and document warranty lessons learned
EDUCATION, EXPERIENCE:
· Bachelor’s degree in engineering
· Recommended background in automotive with manufacturing, quality or product engineering.
· Knowledge in quality problem solving techniques: 5 why’s, Ishikawa, 8 D’s, A3’s
· Required knowledge about understanding of core tools; APQP, MSA, SPC, PPAP’s, PCP, and FMEAs
· Expertise required for data handling, graphs, analysis, and presentations with the ability to draw conclusions from the analysis.
· Recommended experience working with embedded software and hardware.
· Ability to create and deliver clear, persuasive presentations
· Experience working in global project team
· Strong organizational skills
· Strong verbal and written communication skills in English with ability to interact with all levels in the organization
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Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate. Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories.